9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 1291-1300 out of 4147
MB
Muhammad B
07/27/22
"Very Good"
What do you like best about Zoho Desk? Chat System, Ticket Management, SLA Process, Revolution, Closing Tickets, Feedback What do you dislike about Zoho Desk?
DT
Danijel T
07/27/22
"Still testing"
What do you like best about Zoho Desk? Clarity of usage an simplicity. Its wery easy for a customer suport agent to have every open Issue in sight and to be able to plan ahead, also quite nice pricing for a smaller team.
AU
Anonymous User
07/27/22
"So far the best ticketing tool tested and worked on among the industry."
What do you like best about Zoho Desk? Best would be the department sharing feature we have within, makes our tasks hassle free What do you dislike about Zoho Desk?
AU
Anonymous User
07/27/22
"Zoho Helps Startup Businesses to Grow"
What do you like best about Zoho Desk? I like the free trial option to configure Zoho Desk services for a startup business to use with Zoho forms. I was able to connect the 2 services into a single product.
AU
Anonymous User
07/26/22
"Great Helpdesk"
What do you like best about Zoho Desk? The free tier includes so many important features, also the pricing is not so high so that's great <3 What do you dislike about Zoho Desk?
JF
José F
07/26/22
"One of the best Service Desk tool"
What do you like best about Zoho Desk? The easy and simple way to set up and provide a fast way to integrate into the production is simple and beautiful. What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/22
"Zoho puts everything In order"
What do you like best about Zoho Desk? 1. The ticketing System. 2. The ease of use.
AU
Anonymous User
07/26/22
"Best bang for your buck for ticket management"
What do you like best about Zoho Desk? The best thing about Zoho Desk is how highly configurable it is. You can easily set up your own fields and field requirements, products, workflows, etc. I have worked with 2 help desk software systems before moving to Zoho Desk, and especially considering how inexpensive it is compared to premium software, it is the most efficient software we've used. Some of my favorite features for it are:
LR
Lucian R
07/26/22
"Great Platform"
What do you like best about Zoho Desk? I like the Ticketing System, it helps us manage requests bettter. What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/22
"Good System for IT Pro"
What do you like best about Zoho Desk? I like how it can organize and categorize the tickets that I receive that are sent in from another email. What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].