9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1261-1270 out of 4147
TF
toby f
08/08/22
"Good so far"
What do you like best about Zoho Desk? The good user interface, Helpful how-to guide, clear pricing structure What do you dislike about Zoho Desk?
MA
Miguel Angel M
08/08/22
"Super completa"
What do you like best about Zoho Desk? Que el sistema es super completo y permite un rastreo completo de todas las peticiones, multiple manejo de varios usuarios, generar cargos y la posibilidad de de generar reportes
AU
Anonymous User
08/08/22
"Excellent helpdesk so far"
What do you like best about Zoho Desk? Zoho Desk is a very feature-rich option compared with our current helpdesk platform. I like the help center so far, I think it will streamline our ticketing workflow.
PA
Priya A
08/06/22
"My clients are happy by using zoho, business made easy to solve issues"
What do you like best about Zoho One? Easy to log in and assigning tickets are the best part, with one option if we click on tagged all the data can fetch easily solving the customer's issue on time. good to use this application by BPO,KPO and E-commerce
AJ
Arpit J
08/06/22
"Does the job quite effectively"
What do you like best about Zoho Desk? Workflow rules help us to automate redirection within teams and close tickets on the spot What do you dislike about Zoho Desk?
AS
Ashok S
08/05/22
"Great help desk software at a reasonable price"
What do you like best about Zoho Desk? Zoho Desk is a solid ticket management system. I was earlier using Zendesk and for some inexplicable reason, they deleted my account without explanation and deleted all my data. So this caused me to look at other systems. I picked Zoho Desk because it had all the features of Zendesk and more and at a much lower rate. Our requirements are much simpler and for what we need, Zoho does a great job. What I liked most about them is that they were very ...
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DL
Dave L
08/05/22
"ZOHO Desk - Simple, Secure and Scalable"
What do you like best about Zoho Desk? ZOHO Desk is the most logical help desk software on the market. Easy to set up, Easy to use, and a fantastic APP that integrates nicely. We have paid ten times the cost of ZOHO in the past, and when we needed features added, it was an additional cost.
DR
David R
08/04/22
"An easy out of the box experience"
What do you like best about Zoho Desk? The product was easy to set up and required minimal customization out of the box. The modules were clear and we had our service desk set up in no time. The package allows us to consolidate our knowledge base and ticket solutions into one system.
SM
Srinivas M
08/04/22
"A very well rounded and functional CRM."
What do you like best about Zoho Desk? Ease of use. Readily available integrations.
AU
Anonymous User
08/03/22
"Great experience all around"
What do you like best about Zoho Desk? Easy to navigate and support is great. Very attentive staff. Custom views for staff. Adding accounts and linking customers to the accounts is super easy. The ability to track support staff activity and escalations.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].