9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1251-1260 out of 4147
AU
Anonymous User
08/12/22
"Its Good"
What do you like best about Zoho Desk? La gestión a traves de chat y me gustaria probar el IA What do you dislike about Zoho Desk?
GE
Geraldo E
08/12/22
"Zoho Desk is a excelent ticket support platform"
What do you like best about Zoho Desk? easy support request sending email and portal What do you dislike about Zoho Desk?
AT
Abel T
08/11/22
"Great price"
What do you like best about Zoho Desk? Integrated with all other apps and so easy What do you dislike about Zoho Desk?
AU
Anonymous User
08/11/22
"Zoho Desk might be better then Zendesk"
What do you like best about Zoho Desk? Testing it so we can use WhatsApp. Pricing is fair and we are already using CRM but it doesn't seem so easy to create leads from the Desk....
AU
Anonymous User
08/10/22
"User-Friendly Interface & Experience!"
What do you like best about Zoho Desk? Easy to create tickets, Manage users, and Manage tasks. Allows us to keep track of our projects using a single interface and all open tickets. Easy to get started as well!
AU
Anonymous User
08/10/22
"The Best Helpdesk system under affordable price for every scale of business"
What do you like best about Zoho Desk? The best part of the Zoho desk is UI and affordable price per agent. Zoho desk has all the functions & features which help our business productivity to be up and running seamlessly. Zoho Desk is easy to integrate within Zoho desk EcoSysystem.
CL
Christopher L
08/10/22
"A big step up from previous experiences"
What do you like best about Zoho Desk? I really enjoy the round robin ticket assignment and the agent collision alerting, as well as the centralized communication (e.g. forwarding a ticket on behalf of another user into the ticketing system and having it appear as if it's from the user, as well as being able to forward tickets and comments out of the system to an external user, such as a vendor partner). The knowledge base is intuitive, and the ticket merge is a step up from previous ...
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AU
Anonymous User
08/10/22
"Easy to use and configure."
What do you like best about Zoho Desk? It is very easy to config and use. Fast as well. What do you dislike about Zoho Desk?
GC
Gabriel C
08/09/22
"Zoho Desk rules"
What do you like best about Zoho Desk? the capability to record almost everything, most of the time is more about a picture than a long text, also is need to register the las quotes in every customer.
AV
Alex V
08/09/22
"Good plataform"
What do you like best about Zoho Desk? easy to use, very secure to access, user experience. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].