9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1241-1250 out of 4147
RK
Rajesh K
08/16/22
"Excellent Ticket"
What do you like best about Zoho Desk? Its good service, ticketing system is excellent What do you dislike about Zoho Desk?
FT
Faby T
08/16/22
"Zoho Desk is a powerful tool which can be used for Support Management"
What do you like best about Zoho Desk? Easiness of creating the tickets Report customization What do you dislike about Zoho Desk?
AU
Anonymous User
08/16/22
"Simple to use"
What do you like best about Zoho Desk? Simple d'utilisation, vision des étapes du ticket, connexion avec les autres outils. What do you dislike about Zoho Desk?
RV
Ricardo V
08/16/22
"Facil de utilizar"
What do you like best about Zoho Desk? Funciona bien, facil de administrar tiene varias funciones muy buenas para la administracion de tickets What do you dislike about Zoho Desk?
RJ
Rajesh J
08/16/22
"Zoho is one stop solution, and very useful and user friendly"
What do you like best about Zoho Desk? The UI is very simple and reporting tool is very impressive. Almost serving our organization's requirements. What do you dislike about Zoho Desk?
AU
Anonymous User
08/16/22
"Good CRM"
What do you like best about Zoho Desk? - It is Easy to use - Support is always available What do you dislike about Zoho Desk?
AU
Anonymous User
08/15/22
"Tons of functionality"
What do you like best about Zoho Desk? If you need the software to do something What do you dislike about Zoho Desk?
YH
Yasuhiro H
08/15/22
"easy to use"
What do you like best about Zoho Desk? The management screen is easy to use. Operation is easy to understand. What do you dislike about Zoho Desk?
VT
Vinod T
08/13/22
"Its a good tool to engage day to day activity"
What do you like best about Zoho Desk? SLA with no reminders makes it a good tool What do you dislike about Zoho Desk?
AU
Anonymous User
08/13/22
"Easy to hit the ground running"
What do you like best about Zoho Desk? How easy it is to interrate all the zoho apps on the platform to run my business What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].