9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1231-1240 out of 4147
AU
Anonymous User
08/22/22
"Simplistic Help Desk Platform"
What do you like best about Zoho Desk? How simplistic it is to navigate and use What do you dislike about Zoho Desk?
SB
Steven B
08/22/22
"Easy to Use Help Desk"
What do you like best about Zoho Desk? How easy the transition of having our company use the Gmail suite with the integration of Zoho. What do you dislike about Zoho Desk?
AA
Amr A
08/22/22
"Zoho Desk"
What do you like best about Zoho Desk? Easy to use incredible customization
AU
Anonymous User
08/21/22
"Affordable Helpdesk System"
What do you like best about Zoho Desk? Best of the Zoho desk is there pricing. Zoho is very afforable and available for all scale business model. UI and Zoho Eco system are pretty great. Zoho desk having the great features like build in chat bots and customize the customer portal.
CP
Carlos P
08/20/22
"Ha sido muy funcional para nosotros, nos ayudo a controlar los registros de los tickets."
What do you like best about Zoho Desk? La automatización para enviar correo al cliente sobre el estatus de los tickets y la facilidad de registro de tickets desde cualqueir aplicación o canal.
TT
Tapmyads T
08/19/22
"Awesome Desk and unbeatable pricing"
What do you like best about Zoho Desk? We have gone through multiple helpdesks but it has the best pricing available in the market for the same set of features What do you dislike about Zoho Desk?
AS
Avinaw S
08/18/22
"Very helpful"
What do you like best about Zoho Desk? Everything in Zoho is what is your requirement. What do you dislike about Zoho Desk?
BP
Benjamin P
08/17/22
"Ticketing Software Done Right"
What do you like best about Zoho Desk? It is very intuitive when it comes to the agent side. There is lots of customization when it comes to automation and how you want things to look. The FAQs are extremely helpful
BK
biraj.dung k
08/17/22
"Megnificent application to use and customer support made easy"
What do you like best about Zoho One? Maintaining on time data and records, assigning tickets,taggings and creating of tickets are so easy Easy to use
SK
Sumit K
08/17/22
"Nice Tool to manage your internal operations."
What do you like best about Zoho Desk? - Fast Ticket creation - easy assignment What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].