9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1221-1230 out of 4147
AU
Anonymous User
08/26/22
"Testing help desk software - finding Zoho Desk to be meeting basic needs"
What do you like best about Zoho Desk? Anyone in our organization can submit a ticket. Don't have a lot of initial set up or importing users What do you dislike about Zoho Desk?
MA
Marcus A
08/25/22
"Managing many issues at once is a breeze with Zoho Desk"
What do you like best about Zoho Desk? The ticket system. The To and From email address setup using my own email address.
HG
Hunter G
08/25/22
"Awesome for small businesses!"
What do you like best about Zoho Desk? Very easy to use and super organized! Has helped my business out lots! What do you dislike about Zoho Desk?
AU
Anonymous User
08/24/22
"Seamless customer service software to deliver best customer experience"
What do you like best about Zoho Desk? With workflow automation we can automate repetitive manual process, and manage simple to complex cross-functional processes. We can manage our customer interactions across multiple channels such as email, chat, phone, social media, and website.
AU
Anonymous User
08/24/22
"ZOHO Desk"
What do you like best about Zoho Desk? ZOHO desk makes it easy to manage service desk tickets. Setup is straightforward, and I have been impressed by it so far.
AU
Anonymous User
08/24/22
"Zoho Ticketing System - User friendly"
What do you like best about Zoho Desk? The system is easy to use and very easy to setup What do you dislike about Zoho Desk?
AU
Anonymous User
08/24/22
"Good product"
What do you like best about Zoho Desk? incident management is a good tool to have. It's easy to use What do you dislike about Zoho Desk?
AU
Anonymous User
08/23/22
"The best support tool on the market with the best price"
What do you like best about Zoho Desk? The features and the price associated with it What do you dislike about Zoho Desk?
AU
Anonymous User
08/22/22
"Good so far"
What do you like best about Zoho Desk? Help desk ticket management. Quickbooks integration. What do you dislike about Zoho Desk?
AU
Anonymous User
08/22/22
"Easy and effective solution"
What do you like best about Zoho Desk? Easy to configure and manage, user are effective within minutes What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].