9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1211-1220 out of 4147
AU
Anonymous User
09/06/22
"Using zoho apps for everything! It's amazing"
What do you like best about Zoho Desk? Zoho desk helps me basically collaborate with my company regarding open jobs and it makes life much easier What do you dislike about Zoho Desk?
AU
Anonymous User
09/04/22
"Zoho desk is very convenient and user-friendly"
What do you like best about Zoho Desk? Zoho desk is very convenient and user-friendly. I am able to provide helpdesk and asset management for my client. What do you dislike about Zoho Desk?
LC
Largo C
09/01/22
"Beats the bigger names with ease of use"
What do you like best about Zoho Desk? Setup was ridiculously easy. Integration into MS Teams and Teamviewer? Also beyond easy. Go to the Marketplace, install the connector and BOOM, you're in business.
AU
Anonymous User
09/01/22
"Just exploring the features for a while"
What do you like best about Zoho Desk? Email Tracking and answering the emials What do you dislike about Zoho Desk?
SQ
Steven Q
09/01/22
"Zoho G2 Review"
What do you like best about Zoho Desk? Zoho has a nice layout of all of their products, and from my initial review everything appears to be much more economical than previous products I've reviewed such as FreshDesk.
AU
Anonymous User
08/30/22
"Good, but expensive"
What do you like best about Zoho Desk? Simple to use, easy to collaborate. Overall usefull. What do you dislike about Zoho Desk?
AU
Anonymous User
08/29/22
"Great Suite of Products"
What do you like best about Zoho Desk? The Suite of Products is above par for the amount. The trials give you plenty of time to try it out. I think they have improved and hope to see more. However, I don't see an affordable option for a business like mine, who hires contractors and is the sole employee.
AU
Anonymous User
08/28/22
"Compact but all function is in the same page"
What do you like best about Zoho Desk? Task Notifications and options for the notification What do you dislike about Zoho Desk?
AU
Anonymous User
08/28/22
"Customizable/Customer Service"
What do you like best about Zoho Desk? It is extremely customizable and they have great customer service. What do you dislike about Zoho Desk?
AB
Andrew B
08/28/22
"Amazing Service!!!"
What do you like best about Zoho Desk? The scope of options available. Anything and everything you could want or need is offered with Zoho. I went from using 6-7 different services to only needing one and being done. Super pleased and super happy I found them.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].