9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1201-1210 out of 4147
AU
Anonymous User
09/07/22
"So far so good! Scheduling a demo was easy and the software seems intuitive."
What do you like best about Zoho Desk? Ease of use - The settings are pretty self-explanatory, and setting up a demo didn't require three phone calls like it did for some other software we were looking at.
AU
Anonymous User
09/07/22
"Great Product"
What do you like best about Zoho Desk? Intuitive and reliable. Helps me stay organized. What do you dislike about Zoho Desk?
AU
Anonymous User
09/07/22
"Pienso que el software cumple con nuestras espectativas de servicio"
What do you like best about Zoho Desk? El control de todas las interacciones que tenemos con los clientes, seguimiento a las series a los numeros de parte. Es importante poder dar respuesta en tiempo y forma
AS
Alexandre S
09/06/22
"very complete application, with many useful tools"
What do you like best about Zoho Desk? the ticket system is very efficient. I liked the automated emails and the custom templates. It was very simple to set up and use.
AU
Anonymous User
09/06/22
"Zoho desk is an excellent alternative to other support CRMs"
What do you like best about Zoho Desk? Eas of use, price, flexability and the ability to add as many features as we need. The system also implements with dev ops and other external services well.
AU
Anonymous User
09/06/22
"Zoho desk is an excellent alternative to other support CRMs"
What do you like best about Zoho Desk? Eas of use, price, flexability and the ability to add as many features as we need. The system also implements with dev ops and other external services well.
AS
Alexandre S
09/06/22
"very complete application, with many useful tools"
What do you like best about Zoho Desk? the ticket system is very efficient. I liked the automated emails and the custom templates. It was very simple to set up and use.
AU
Anonymous User
09/06/22
"From Start to handling tickets in no time"
What do you like best about Zoho Desk? It was very easy to set up and use. Now I can manage my tickets and the work flow. What do you dislike about Zoho Desk?
AU
Anonymous User
09/06/22
"Zoho desk is the best tool for FAQs"
What do you like best about Zoho Desk? Zoho desk is easy to use, a powerful tool to manage FAQs. What do you dislike about Zoho Desk?
KJ
Kevin J
09/06/22
"Zoho Desk, so far, is a very capable and flexible help desk system."
What do you like best about Zoho Desk? Affordable, flexible, and intuitive. The reporting features are well done. The workflow and overall capabilities of the platform are a huge step above our previous CRM and helpdesk.
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