9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1191-1200 out of 4147
AU
Anonymous User
09/09/22
"very useful tool"
What do you like best about Zoho Desk? I think the most helpful is that It is possible to personalize fields. I appreciate that What do you dislike about Zoho Desk?
AL
Alejandro L
09/08/22
"Easy to use and set up"
What do you like best about Zoho Desk? Variety of Reports, which show us the most important activities that our associates do with the costumers. What do you dislike about Zoho Desk?
AU
Anonymous User
09/08/22
"Zoho desk is an exhaustive application"
What do you like best about Zoho Desk? The community feature is beneficial, and the ability to manage support tickets in many ways is excellent. I am yet to explore the features and am excited about it.
AU
Anonymous User
09/08/22
"Zoho desk is an exhaustive application"
What do you like best about Zoho Desk? The community feature is beneficial, and the ability to manage support tickets in many ways is excellent. I am yet to explore the features and am excited about it.
AL
Alejandro L
09/08/22
"Easy to use and set up"
What do you like best about Zoho Desk? Variety of Reports, which show us the most important activities that our associates do with the costumers. What do you dislike about Zoho Desk?
AU
Anonymous User
09/08/22
"Shortly - Deluge is great, would help to get more detailed documentation on it."
What do you like best about Zoho Desk? The ability to reply from the emails ticket was sent to. The scripting (i'm a coder)
PD
Phila D
09/07/22
"Zoho Desk Review from Eswatini Communications Commission"
What do you like best about Zoho Desk? The customer portal is what I enjoy, best , it centralises my customer data . I appreciate the knowledge base so i can collect all my customer needs
PB
Phil B
09/07/22
"Works well for most CRM functions."
What do you like best about Zoho Desk? Very detailed and granular. You can create fields, task lists and more via marketplace apps. HR onboarding seems to be pretty smooth when you combine the lists with tickets. The automation part is pretty cool as well.
JL
James L
09/07/22
"Delightful"
What do you like best about Zoho Desk? The system is very fast. It provides the IT team with a powerful tool to record customer issues. What do you dislike about Zoho Desk?
JL
James L
09/07/22
"Delightful"
What do you like best about Zoho Desk? The system is very fast. It provides the IT team with a powerful tool to record customer issues. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].