9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 1181-1190 out of 4147
AU
Anonymous User
09/12/22
"This is an amazing product with all that is needed for efficient customer management"
What do you like best about Zoho Desk? It has a lot of options as regards communication channels What do you dislike about Zoho Desk?
AU
Anonymous User
09/12/22
"great service"
What do you like best about Zoho Desk? Easy to use and tips were very helpful. easy to track everyones progress and level of work What do you dislike about Zoho Desk?
PD
Pulok D
09/12/22
"Awesome"
What do you like best about Zoho Desk? Easy to use, great integration setup and user interface What do you dislike about Zoho Desk?
AU
Anonymous User
09/12/22
"great service"
What do you like best about Zoho Desk? Easy to use and tips were very helpful. easy to track everyones progress and level of work What do you dislike about Zoho Desk?
PD
Pulok D
09/12/22
"Awesome"
What do you like best about Zoho Desk? Easy to use, great integration setup and user interface What do you dislike about Zoho Desk?
VM
Vivek M
09/11/22
"Good Software for Tracking Tickets for Customer Care"
What do you like best about Zoho Desk? Ticket tracking and Task Automation. Helps in automate the Ticket Tracking and also helps in follow up of an existing issues
VM
Vivek M
09/11/22
"Good Software for Tracking Tickets for Customer Care"
What do you like best about Zoho Desk? Ticket tracking and Task Automation. Helps in automate the Ticket Tracking and also helps in follow up of an existing issues
AU
Anonymous User
09/09/22
"Its Great"
What do you like best about Zoho Desk? Easy to use Easy to setup
AU
Anonymous User
09/09/22
"Its Great"
What do you like best about Zoho Desk? Easy to use Easy to setup
AU
Anonymous User
09/09/22
"It do the job"
What do you like best about Zoho Desk? On zoho desk we can manage authentication to access to the knowledge base. I tried a lot of Other tools and competitor, Nobody propose this kind of features.
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].