9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 101-110 out of 4147
FK
Florian K
11/29/23
"Helpdesk"
What do you like best about Zoho Desk? Easy Helpdesk setup Easy chatbot implementation What do you dislike about Zoho Desk?
AU
Anonymous User
11/28/23
"Zoho Desk ís a good tool"
What do you like best about Zoho Desk? Zoho Desk helps in tracking the time and effort my engineers spent on customer issues which helps me in accurate billing to the customer. Its easy to implement and a good tool to support customer.
VT
Vitaliy T
11/28/23
"TCS about Zoho Desk"
What do you like best about Zoho Desk? Зручність створення заявок, аналітика, простота у використанні, підтримка клієнтів, інтеграція з Bigin What do you dislike about Zoho Desk?
AU
Anonymous User
11/28/23
"Zoho Desk ís a good tool"
What do you like best about Zoho Desk? Zoho Desk helps in tracking the time and effort my engineers spent on customer issues which helps me in accurate billing to the customer. Its easy to implement and a good tool to support customer.
VT
Vitaliy T
11/28/23
"TCS about Zoho Desk"
What do you like best about Zoho Desk? Зручність створення заявок, аналітика, простота у використанні, підтримка клієнтів, інтеграція з Bigin What do you dislike about Zoho Desk?
MH
Miguel h
11/27/23
"the best support tool"
What do you like best about Zoho Desk? its easy use and security on the platform What do you dislike about Zoho Desk?
LZ
Liza Z
11/27/23
"Zoho Desk Delivers Exceptional Customer Support Management"
What do you like best about Zoho Desk? Zoho Desk is nothing short of a customer support superhero. It’s like a creative genius and professional powerhouse rolled into one. The platform's vibrant interface is a visual treat, making customer support feel less like work and more like an exciting game of strategy.
LZ
Liza Z
11/27/23
"Zoho Desk Delivers Exceptional Customer Support Management"
What do you like best about Zoho Desk? Zoho Desk is nothing short of a customer support superhero. It’s like a creative genius and professional powerhouse rolled into one. The platform's vibrant interface is a visual treat, making customer support feel less like work and more like an exciting game of strategy.
MH
Miguel h
11/27/23
"the best support tool"
What do you like best about Zoho Desk? its easy use and security on the platform What do you dislike about Zoho Desk?
NP
Nate P
11/25/23
"Lots of options"
What do you like best about Zoho Desk? You can make your desk exactly how you would like it. There are a lot of options and customization. When I did have questions support was very easy to get a hold of and assist me quickly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].