9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1171-1180 out of 4147
GB
Gianluca B
09/16/22
"Excelente portal de atendimento aos clientes."
What do you like best about Zoho Desk? Agilidade nos processos e organização das tarefas do dia a dia. What do you dislike about Zoho Desk?
AU
Anonymous User
09/16/22
"After a long search we found the exact product that we need and it is Zoho Desk...."
What do you like best about Zoho Desk? Among We used, the Help center in Zoho Desk is the best. It has all the features that we need in it. Now we are planning to buy its premium version to experience more.
DC
Daniel C
09/15/22
"Muy buena herramienta"
What do you like best about Zoho Desk? Puedo gestionar los tickets de todos mis clientes. What do you dislike about Zoho Desk?
MB
Matt B
09/14/22
"Good System!!"
What do you like best about Zoho Desk? We like the fact that we can do everything we need to do in the system and it keeps great inventory for us in addition to being able to keep all the incoming tickets organized and set up
AU
Anonymous User
09/14/22
"Customer Support as it should be"
What do you like best about Zoho Desk? Easy to implement. Feature-rich with various built-in integrations. Automations to improve workflow and productivity. Ability to customize and on-board various business departments to the support console.
MB
Merouane B
09/14/22
"The Best Helpdesk application"
What do you like best about Zoho Desk? Before the Zoho desk, I used several ticketing platforms, but their functionality was still limited. With the Zoho desk, it's fluid and complete. You can move from one section to another very quickly and change the view of tickets very easily; you can organize your group work into several services, and you can integrate several products, which makes it much easier for me to manage tickets.
SJ
Suraj J
09/14/22
"Zoho One Feedback"
What do you like best about Zoho One? Zoho has the best interface and it is also very user friendly. With its task reminders and integration system with emails and WhatsApp, Zoho has become a powerful tool.
SS
Sabatino S
09/13/22
"Ottima piattaforma, semplice da usare e completa"
What do you like best about Zoho Desk? Semplicità di utilizzo, e ricco di funzionalità What do you dislike about Zoho Desk?
YN
Yatrik N
09/13/22
"Great easy solution"
What do you like best about Zoho Desk? Easy setup and config to current platforms What do you dislike about Zoho Desk?
SS
Sabatino S
09/13/22
"Ottima piattaforma, semplice da usare e completa"
What do you like best about Zoho Desk? Semplicità di utilizzo, e ricco di funzionalità What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].