9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1161-1170 out of 4147
AU
Anonymous User
09/20/22
"Easy and fast"
What do you like best about Zoho Desk? the easet way that Zoho work and is designed, it makes my decisions more easy and fast in time no time to do details, the dozen of tasks need smart solutions that Zoho made.
DN
Deepak N
09/19/22
"Best Support Portal- ZOHO Tickets"
What do you like best about Zoho Desk? The Automation of mails which can integrate easily will help us to set up things so smoothly. We can generate the reports and easy assign the teams.
AU
Anonymous User
09/19/22
"Very intuitive Product. Love the ease of use"
What do you like best about Zoho Desk? Rich features available to technicians and customers What do you dislike about Zoho Desk?
AU
Anonymous User
09/19/22
"Works Like a Help Desk Should"
What do you like best about Zoho Desk? When someone submits a ticket to the ticketing system or on line using the help desk app, I have it set up to receive an email and a text. This is very helpful to me when I'm not in the office.
AU
Anonymous User
09/19/22
"Very Happy"
What do you like best about Zoho Desk? They solved the questions quickly and easily What do you dislike about Zoho Desk?
DD
Daniele D
09/19/22
"Excellent"
What do you like best about Zoho Desk? Efficiency , flexibility and simplicity What do you dislike about Zoho Desk?
EP
Eduardo P
09/19/22
"Very helpful"
What do you like best about Zoho Desk? Helps you to handle patches and control your inventory assets. What do you dislike about Zoho Desk?
QL
Qüilo L
09/18/22
"Herramienta funcional, ideal para soporte y KPI"
What do you like best about Zoho Desk? Puedo tener centralizada la operación, niveles de satisfacción de cliente y medir por KPI a mi mesa de ayuda What do you dislike about Zoho Desk?
MM
Manuel M
09/16/22
"Excelente!"
What do you like best about Zoho Desk? the people at zoho have done a great job with zoho desk. simple and at the same time very complete. the best mobile app.
AU
Anonymous User
09/16/22
"Useful Task Focused Tool"
What do you like best about Zoho Desk? I liked the Task integration through the ZOHO API service What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].