9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1151-1160 out of 4147
MB
Marco B
09/26/22
"Great tool to manage tickets and customers"
What do you like best about Zoho Desk? great ticket management. Everything you need is compact and right in front of you What do you dislike about Zoho Desk?
NS
Nora S
09/26/22
"Very well made, Automation features are amazing!"
What do you like best about Zoho Desk? Integration with Teams and it has a mobile application. I like that it sends push notifications when a new ticket comes in unlike some other mobile app solutions.
AU
Anonymous User
09/26/22
"Testing solution"
What do you like best about Zoho Desk? Create formular and customer portal. Agent configuration What do you dislike about Zoho Desk?
AA
Amirhossein A
09/23/22
"Review"
What do you like best about Zoho Desk? Great features - integration with other apps What do you dislike about Zoho Desk?
MG
Meenakshi G
09/23/22
"Feedback regarding the Zoho desk"
What do you like best about Zoho Desk? we use zoho desk on regular basis to maintain client intraction What do you dislike about Zoho Desk?
FV
FABIAN V
09/23/22
"Automatización con blue print de Zoho Desk"
What do you like best about Zoho Desk? La facilidad para crear procesos, tareas y flujos de trabajo a la medida. Esto hace que se optimicen los recursos, a la vez que se pueda dar una mejor calidad del servicio a usuario final.
EP
Elaine P
09/22/22
"Great platform to manage many types of issues - including issues related to an accounting office."
What do you like best about Zoho Desk? The issue logging and tracking feature is the bomb! What do you dislike about Zoho Desk?
AU
Anonymous User
09/21/22
"Very easy and intuitive"
What do you like best about Zoho Desk? The platform is very easy to use and there's a lot of options for us to manage tickets and activities. What do you dislike about Zoho Desk?
AU
Anonymous User
09/21/22
"Editable, fast email server, able to copy/paste straight into comments!"
What do you like best about Zoho Desk? I like that the email responses are fast and that I'm able to copy/paste screenshots into the replies. The tag system for categories is great!
AU
Anonymous User
09/20/22
"Has lots of attributes which are not working effectively"
What do you like best about Zoho Desk? I like the attributes which are developed fast. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].