9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1141-1150 out of 4147
AU
Anonymous User
10/05/22
"great product"
What do you like best about Zoho Desk? easy to use sofware I am not used to zoho interface but learned fast What do you dislike about Zoho Desk?
BT
Bhoomika T
10/05/22
"Manage your customers in better way"
What do you like best about Zoho Desk? We can create branding and share the things department-wise that help our customers resolve their queries. Moreover, the automated ticket creation and assignment flow help to track an issue status and handle the customer accordingly
AU
Anonymous User
10/05/22
"Enjoyed testing Zoho Desk, looks promising !"
What do you like best about Zoho Desk? We really enjoyed testing Zoho Desk. So far it looks very promising and we're looking forward to test more of it. We like the customer portal, the SLA functionalities and the automated actions.
PV
Paul V
10/03/22
"Greater priority to our customers"
What do you like best about Zoho Desk? As the leading operator of my company, the attention and quality with which you offer a service is essential in the general structure of the same, therefore, complying with the excellent treatment of the client, we consider it is vital within our business regulations. I love that Zoho Desk helps us maintain our clientele; through this software, I can offer them what they are looking for without wasting a lot of time; with these strategies, we try to ...
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AO
Alex o
10/03/22
"I totally love using the mobile app, it makes responding to tickets more enjoyable."
What do you like best about Zoho Desk? The mobile app. it simple design is really helpful. What do you dislike about Zoho Desk?
AU
Anonymous User
09/30/22
"very good software"
What do you like best about Zoho Desk? Ease of use, fast and reliable, staff like working with this software What do you dislike about Zoho Desk?
AU
Anonymous User
09/28/22
"A Great Service With Incredible Support"
What do you like best about Zoho Desk? Setting up Zoho Desk to integrate with my existing email operations was incredible simple. What do you dislike about Zoho Desk?
AU
Anonymous User
09/27/22
"Great for what we need."
What do you like best about Zoho Desk? Some integration with Zoho Books. Simple to use. What do you dislike about Zoho Desk?
PH
Paul H
09/27/22
"Powerful but simple"
What do you like best about Zoho Desk? Easily customizable, simple clear layout. What do you dislike about Zoho Desk?
BM
Bourlet M
09/26/22
"A première vue, semble complet et modulable. a tester sur la durée"
What do you like best about Zoho Desk? Facilité de prise en main. Interface sympa et +/- intuituve What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].