9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1131-1140 out of 4147
AG
Albie G
10/10/22
"Love Zoho Desk"
What do you like best about Zoho Desk? All the functionality for a very competitive price. Value for Money compared to competitors. I like the macros and the workflow functionality. The App on the mobile phone also looks good.
AU
Anonymous User
10/10/22
"it seems designed to be friendly and easy to set up for your business to handle support tickets"
What do you like best about Zoho Desk? i can set up the support ticket platform the way I want, and I love the blueprint option which helps you to automate the processes.
AS
Abilash S
10/07/22
"Client queries for addressing via feedback desk"
What do you like best about Zoho Desk? The data or client info and their queries can be easily categorised with different views available What do you dislike about Zoho Desk?
AU
Anonymous User
10/07/22
"ZOHO SERVICE DESK REVIEW"
What do you like best about Zoho Desk? The different channels of client communication ZOHO support to initiate a ticketing system What do you dislike about Zoho Desk?
LS
Louis S
10/06/22
"Simple and clean"
What do you like best about Zoho Desk? Its very easy to get up and running with, other systems take a lot of config before you can start using this is ready to go right away.
JD
Jason D
10/06/22
"Many options for integrations"
What do you like best about Zoho Desk? How smoothly inegration works between platforms What do you dislike about Zoho Desk?
PB
Paulo B
10/05/22
"Very complete. Has everything your team may need."
What do you like best about Zoho Desk? Integration with WhatsApp and digital phone. What do you dislike about Zoho Desk?
AU
Anonymous User
10/05/22
"great product"
What do you like best about Zoho Desk? easy to use sofware I am not used to zoho interface but learned fast What do you dislike about Zoho Desk?
PB
Paulo B
10/05/22
"Very complete. Has everything your team may need."
What do you like best about Zoho Desk? Integration with WhatsApp and digital phone. What do you dislike about Zoho Desk?
MB
Maxim B
10/05/22
"Zohodesk evaluation"
What do you like best about Zoho Desk? It is easy to set up. There is a large number of options. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].