9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1121-1130 out of 4147
MS
Max S
10/14/22
"We needed to move our exiting ticketing system at short notice."
What do you like best about Zoho Desk? Early days but the set-up and ease of operation What do you dislike about Zoho Desk?
MS
Mahesan S
10/14/22
"OUR EXPERIENCE WITH ZOHODESK"
What do you like best about Zoho Desk? Ticket management, flexibility to customize fields,to create rules and more other features .Contacts field allows us to create and update information of ourcustomers, making it a holistic system to manage customers.
AU
Anonymous User
10/13/22
"Heavyweight solution, featherweight pricing, world-championship support"
What do you like best about Zoho Desk? We wanted to implement a solution to start a HelpDesk Service. After considering top players in the market, we decided to try Zoho Desk as one of our partners was already using it. We implemented it in a matter of Minutes! It has been an exciting journey to discover the capabilities and potential of the platform.
AU
Anonymous User
10/13/22
"Heavyweight solution, featherweight pricing, world-championship support"
What do you like best about Zoho Desk? We wanted to implement a solution to start a HelpDesk Service. After considering top players in the market, we decided to try Zoho Desk as one of our partners was already using it. We implemented it in a matter of Minutes! It has been an exciting journey to discover the capabilities and potential of the platform.
AU
Anonymous User
10/12/22
"Suitable ticket management"
What do you like best about Zoho Desk? Great level of customisation within the ticket management system. Tickets can be created automatically from emails directly from clients or can set rules to create an assigned ticket from a forwarded email chain.
SP
Santhanakrishnan P
10/12/22
"Product is awesome. Easy to configure and Support team does a decent job to us configure quickly"
What do you like best about Zoho Desk? Converting email to Ticket and categorizing are great. Would like to have whatsapp integration similar to email. What do you dislike about Zoho Desk?
LC
Lal Castro A
10/11/22
"Amazing experience so far. And the customer support team was so much helpful."
What do you like best about Zoho Desk? The API documentation was very clear for me to understand. What do you dislike about Zoho Desk?
LC
Lal Castro A
10/11/22
"Amazing experience so far. And the customer support team was so much helpful."
What do you like best about Zoho Desk? The API documentation was very clear for me to understand. What do you dislike about Zoho Desk?
ML
Matheus L
10/11/22
"The usability is great, so as the functions on the platform."
What do you like best about Zoho Desk? The integration apps available are excellent. What do you dislike about Zoho Desk?
AU
Anonymous User
10/10/22
"it seems designed to be friendly and easy to set up for your business to handle support tickets"
What do you like best about Zoho Desk? i can set up the support ticket platform the way I want, and I love the blueprint option which helps you to automate the processes.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].