9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1111-1120 out of 4147
PS
Prateek S
10/17/22
"Switched from Freshdesk"
What do you like best about Zoho Desk? Zoho is so well priced it should be the number one choice for any of the services it already offers. What do you dislike about Zoho Desk?
JE
Joys Emilio A
10/17/22
"ORZANIZACION Y PRODUCTIVIDAD"
What do you like best about Zoho Desk? Las funciones del sistema cumplen con todo lo que los administradores de TI buscamos en para organizar efectivamente el equipo de trabajo y optimizar la atencion de los usuarios internos
JE
Joys Emilio A
10/17/22
"ORZANIZACION Y PRODUCTIVIDAD"
What do you like best about Zoho Desk? Las funciones del sistema cumplen con todo lo que los administradores de TI buscamos en para organizar efectivamente el equipo de trabajo y optimizar la atencion de los usuarios internos
PS
Prateek S
10/17/22
"Switched from Freshdesk"
What do you like best about Zoho Desk? Zoho is so well priced it should be the number one choice for any of the services it already offers. What do you dislike about Zoho Desk?
MT
Mehran T
10/17/22
"Great product to add help desk functionality to your website"
What do you like best about Zoho Desk? I like the flexibility and ease of integrating Zoho into my website. I guess anybody with minimum knowledge can do that.
HM
Hariraj M
10/17/22
"Zoho desk"
What do you like best about Zoho Desk? Zoho desk is amazing and easy to configure What do you dislike about Zoho Desk?
AU
Anonymous User
10/16/22
"I like Zoho Desk because it very user friendly"
What do you like best about Zoho Desk? It is very user-friendly, and also easy to use. What do you dislike about Zoho Desk?
JW
Joscha W
10/14/22
"Still Setting Up"
What do you like best about Zoho Desk? Zoho desk is Web based, which makes it easier for our employees. What do you dislike about Zoho Desk?
MS
Mahesan S
10/14/22
"OUR EXPERIENCE WITH ZOHODESK"
What do you like best about Zoho Desk? Ticket management, flexibility to customize fields,to create rules and more other features .Contacts field allows us to create and update information of ourcustomers, making it a holistic system to manage customers.
AU
Anonymous User
10/14/22
"Overzichtelijk en slim systeem"
What do you like best about Zoho Desk? Centralised system that bundels your channels What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].