9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1101-1110 out of 4147
IP
Iana P
10/23/22
"Tratical system for customer service and easy usability for business"
What do you like best about Zoho Desk? Reply the customer assigment to SLA control agents What do you dislike about Zoho Desk?
AU
Anonymous User
10/21/22
"Zoho Desk trial"
What do you like best about Zoho Desk? Integrations with multiple platforms such as Whatsapp and social platforms What do you dislike about Zoho Desk?
AU
Anonymous User
10/19/22
"The UI is very easy to navigate"
What do you like best about Zoho Desk? Setup is easy with minimal configuration. What do you dislike about Zoho Desk?
FT
Fadi T
10/19/22
"It works well"
What do you like best about Zoho Desk? Can create multiple departments with different tickets and workflows What do you dislike about Zoho Desk?
NS
Neal S
10/19/22
"Easy to setup and use"
What do you like best about Zoho Desk? The ease of setup when creating multiple departments and multiple user accounts. What do you dislike about Zoho Desk?
SP
Shubham P
10/18/22
"It has been a good experience till now in trial."
What do you like best about Zoho Desk? Easy to navigate and making sure all the possible options are available there for someone who requires it to fulfill the business needs easily.Easy to navigate and making sure all the possible options are available there for someone who requires it to fulfill the business needs easily.
JP
Jennfier P
10/18/22
"Easy to use system."
What do you like best about Zoho Desk? Integration with AirCall. Simple and fast integration. What do you dislike about Zoho Desk?
AU
Anonymous User
10/17/22
"So far so good..."
What do you like best about Zoho Desk? Zoho Desk offers multi-brand support which allow you to create different universes to support customers from different brands, they offer a knowledge base and help centre for each brand and integrate different channels for support like social media and chat.
HM
Hariraj M
10/17/22
"Zoho desk"
What do you like best about Zoho Desk? Zoho desk is amazing and easy to configure What do you dislike about Zoho Desk?
MT
Mehran T
10/17/22
"Great product to add help desk functionality to your website"
What do you like best about Zoho Desk? I like the flexibility and ease of integrating Zoho into my website. I guess anybody with minimum knowledge can do that.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].