9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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IP
Iana P
10/23/22
"Tratical system for customer service and easy usability for business"
What do you like best about Zoho Desk? Reply the customer assigment to SLA control agents What do you dislike about Zoho Desk?
AU
Anonymous User
10/21/22
"Zoho Desk trial"
What do you like best about Zoho Desk? Integrations with multiple platforms such as Whatsapp and social platforms What do you dislike about Zoho Desk?
AU
Anonymous User
10/19/22
"The UI is very easy to navigate"
What do you like best about Zoho Desk? Setup is easy with minimal configuration. What do you dislike about Zoho Desk?
NS
Neal S
10/19/22
"Easy to setup and use"
What do you like best about Zoho Desk? The ease of setup when creating multiple departments and multiple user accounts. What do you dislike about Zoho Desk?
FT
Fadi T
10/19/22
"It works well"
What do you like best about Zoho Desk? Can create multiple departments with different tickets and workflows What do you dislike about Zoho Desk?
JP
Jennfier P
10/18/22
"Easy to use system."
What do you like best about Zoho Desk? Integration with AirCall. Simple and fast integration. What do you dislike about Zoho Desk?
SP
Shubham P
10/18/22
"It has been a good experience till now in trial."
What do you like best about Zoho Desk? Easy to navigate and making sure all the possible options are available there for someone who requires it to fulfill the business needs easily.Easy to navigate and making sure all the possible options are available there for someone who requires it to fulfill the business needs easily.
PS
Prateek S
10/17/22
"Switched from Freshdesk"
What do you like best about Zoho Desk? Zoho is so well priced it should be the number one choice for any of the services it already offers. What do you dislike about Zoho Desk?
MT
Mehran T
10/17/22
"Great product to add help desk functionality to your website"
What do you like best about Zoho Desk? I like the flexibility and ease of integrating Zoho into my website. I guess anybody with minimum knowledge can do that.
HM
Hariraj M
10/17/22
"Zoho desk"
What do you like best about Zoho Desk? Zoho desk is amazing and easy to configure What do you dislike about Zoho Desk?
