9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1091-1100 out of 4147
AU
Anonymous User
10/25/22
"We've used Zoho porducts for years, effective, efficient and with all the functionality we need."
What do you like best about Zoho Desk? Flexibility and Functionality - the ability to build a workflow that meets the business needs is critical What do you dislike about Zoho Desk?
AU
Anonymous User
10/25/22
"We've used Zoho porducts for years, effective, efficient and with all the functionality we need."
What do you like best about Zoho Desk? Flexibility and Functionality - the ability to build a workflow that meets the business needs is critical What do you dislike about Zoho Desk?
AU
Anonymous User
10/25/22
"Looks nice and straight forward without breaking the bank"
What do you like best about Zoho Desk? The interface is nice and easy to use. Fast system response time. What do you dislike about Zoho Desk?
AK
Audrey K
10/25/22
"Zoho Desk for Customer Request"
What do you like best about Zoho Desk? Easy to implement and to personalize with our own labels What do you dislike about Zoho Desk?
MD
Marie D
10/24/22
"Does what it says"
What do you like best about Zoho Desk? Easy to set up and use. Even though I am not in IT What do you dislike about Zoho Desk?
MD
Marie D
10/24/22
"Does what it says"
What do you like best about Zoho Desk? Easy to set up and use. Even though I am not in IT What do you dislike about Zoho Desk?
MK
Michael K
10/24/22
"Trialing Zoho Desk"
What do you like best about Zoho Desk? From when we initially began trialing Zoho Desk, we found the setup to be straightforward and intuitive. The system has great integration with 3rd parties, and we enabled the link into Teams which our users found seamless, being already very familiar with Teams. We particularly liked the web forms, which allowed clients to log calls from a familiar website. Support was good from the Zoho helpdesk, and it satisfactorily answered any queries we had. To ...
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AU
Anonymous User
10/24/22
"Manage internal IT support"
What do you like best about Zoho Desk? We need to manage internal IT tickets. With zoho desk i can control and review all tickets. What do you dislike about Zoho Desk?
DD
Dustin D
10/24/22
"Zoho seems like a nice alternative to Freshdesk"
What do you like best about Zoho Desk? The visual layout is very nice. I like how modern it looks, and the speed of the interface. What do you dislike about Zoho Desk?
IP
Iana P
10/23/22
"Tratical system for customer service and easy usability for business"
What do you like best about Zoho Desk? Reply the customer assigment to SLA control agents What do you dislike about Zoho Desk?
