9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1081-1090 out of 4147
AU
Anonymous User
10/27/22
"evaluate"
What do you like best about Zoho Desk? What I like is the filtering and the easy-to-understand interface. Its advantage is that it displays the ticket history in detail.At the same time, I can quickly create requests.
WS
Wanandege S
10/27/22
"Zoho Desk Experience"
What do you like best about Zoho Desk? The most helpful feature is the helpdesk and chat function that enables us interact with out clients in realtime. What do you dislike about Zoho Desk?
AU
Anonymous User
10/26/22
"All-rounder app for customer support and knowledge base!"
What do you like best about Zoho Desk? Easy to use, great customer support, very helpful What do you dislike about Zoho Desk?
AU
Anonymous User
10/26/22
"one stop for all channels"
What do you like best about Zoho Desk? you can integrate many channels with Zoho desk. What do you dislike about Zoho Desk?
SP
Sanjaya P
10/26/22
"A fully loaded ticketing system!"
What do you like best about Zoho Desk? We were already using Zoho for their salesIQ so we know its a solid platform. I was impressed with the integration to our exisiting systems ( I have currently deployed it on a test site, looking to go live shortly)
MD
Mai D
10/26/22
"Zoho is good Apps"
What do you like best about Zoho Desk? Working well in my country,have anout funtion What do you dislike about Zoho Desk?
AU
Anonymous User
10/26/22
"one stop for all channels"
What do you like best about Zoho Desk? you can integrate many channels with Zoho desk. What do you dislike about Zoho Desk?
AU
Anonymous User
10/26/22
"All-rounder app for customer support and knowledge base!"
What do you like best about Zoho Desk? Easy to use, great customer support, very helpful What do you dislike about Zoho Desk?
SP
Sanjaya P
10/26/22
"A fully loaded ticketing system!"
What do you like best about Zoho Desk? We were already using Zoho for their salesIQ so we know its a solid platform. I was impressed with the integration to our exisiting systems ( I have currently deployed it on a test site, looking to go live shortly)
MD
Mai D
10/26/22
"Zoho is good Apps"
What do you like best about Zoho Desk? Working well in my country,have anout funtion What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].