9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1071-1080 out of 4147
MD
Mercedes D
10/31/22
"User friendly ticketing system"
What do you like best about Zoho Desk? So far, I like the workflows best and the customizable dashboard views. What do you dislike about Zoho Desk?
AT
abel t
10/28/22
"Great Ticket solution DESK for IT"
What do you like best about Zoho Desk? Its a very powerful and the same time easy to deploy tool. Our Agents love the functionality provided, and our customers interact seamlessly with DESK. Its is more simple to deploy compared to the competitors.
AU
Anonymous User
10/28/22
"As good as the big players for a fraction of the price."
What do you like best about Zoho Desk? Quite straightforward to set up. We were able to get up and running within an hour. Also easy for the agents to pick up and start using with minimal training.
RP
Rocus P
10/28/22
"Zoho Desk helped us professionalize our IT department."
What do you like best about Zoho Desk? It allowed our IT team to work more professional within a very short time span. No more shared mailboxes for us to rummage through or ask who has done what. It's all there in our Zoho ticket system.
SB
Sebastian B
10/28/22
"Amazing. Very easy to use."
What do you like best about Zoho Desk? Keep all my work in order, have all my information sincronied on all my devices, whenever I'm. What do you dislike about Zoho Desk?
AC
Ashley C
10/28/22
"User friendly"
What do you like best about Zoho Desk? User friendly Best price
WS
Wanandege S
10/27/22
"Zoho Desk Experience"
What do you like best about Zoho Desk? The most helpful feature is the helpdesk and chat function that enables us interact with out clients in realtime. What do you dislike about Zoho Desk?
AU
Anonymous User
10/27/22
"evaluate"
What do you like best about Zoho Desk? What I like is the filtering and the easy-to-understand interface. Its advantage is that it displays the ticket history in detail.At the same time, I can quickly create requests.
SV
Sivaprasad V
10/27/22
"Best Supporting Tool @ lowest price"
What do you like best about Zoho Desk? Pricing, User Interface, Ease to use, Integration with our Apps, Customization What do you dislike about Zoho Desk?
SV
Sivaprasad V
10/27/22
"Best Supporting Tool @ lowest price"
What do you like best about Zoho Desk? Pricing, User Interface, Ease to use, Integration with our Apps, Customization What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].