9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1041-1050 out of 4147
AA
Alexia A
11/11/22
"Zoho Desk has many robust features for integrations on your website!"
What do you like best about Zoho Desk? Many features and different ways to interact with potential customer base. As a web developer, integrating it into my website was surprisingly easy and smooth. We see a lot of potential for streamlining our sales process lessening data entry tasks while being able to reach more customers on a regular basis, without the need for an intrusive contact form and phone call that a lot of the younger clientele are avoiding in these markets.
AS
Abdalrahman S
11/10/22
"It was a great experience but it needs a little more adaptation"
What do you like best about Zoho Desk? the ability to receive our clients complaints and distribute it to our support team What do you dislike about Zoho Desk?
DL
David L
11/10/22
"Great services, but could be pulished; as well as their support"
What do you like best about Zoho Desk? Usability versus price. Comparing with other brands this is the cheaper. What do you dislike about Zoho Desk?
ML
Mohamed L
11/09/22
"Very Good"
What do you like best about Zoho Desk? Interactions with all users (Agents and Customers) What do you dislike about Zoho Desk?
AR
Anuj R
11/09/22
"Best Tool to handle ticket Customer Employee Management Easy to Set Up for even for beginners."
What do you like best about Zoho Desk? Customer support for the Zoho desk is really good and documentation for Set up is very easy Compared to other Company tools user interface of the desk user friendly
AU
Anonymous User
11/08/22
"Simple system with vast possiblities"
What do you like best about Zoho Desk? Simple integration with many services, including social apps like Instagram, WhatsApp, and telegram. Schedules, workflows, deluge and all functions we know from Zoho :)
AU
Anonymous User
11/08/22
"Excellent comprehensive product."
What do you like best about Zoho Desk? Great saas solution with easy access and use. What do you dislike about Zoho Desk?
FS
Flaviu S
11/08/22
"Zoho Desk is good"
What do you like best about Zoho Desk? Poate fi customizat de catre utilizator. What do you dislike about Zoho Desk?
SS
Sam S
11/07/22
"Fantastic Product"
What do you like best about Zoho Desk? The ease of rollout was huge in saving time switching programs. Pretty seamless transition without any downtime. The chat function when getting a question answered is amazing. So fast and easy.
ND
Neale D
11/07/22
"I've been using the software for little over two weeks."
What do you like best about Zoho Desk? I love the fact that you can customise the tool to your liking and add your email address as a support address; it makes my life a lot easier, and I can monitor the performance of my team
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].