9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1051-1060 out of 4147
SI
SecureKloud I
11/06/22
"Excellent support ticket dashboard"
What do you like best about Zoho Desk? Excellent support ticket dashboard and mail communication What do you dislike about Zoho Desk?
MJ
Mohit J
11/05/22
"Customer Freindly"
What do you like best about Zoho Desk? User interface, Ticketing system, Agent alloation What do you dislike about Zoho Desk?
RL
Rebekah L
11/04/22
"Great for remote workers"
What do you like best about Zoho Desk? It makes it easy to stay on track with your entire team and helps you feel a little closer to your colleagues which immensely helps with work morale and builds a close team member work environment.
AU
Anonymous User
11/04/22
"Zoho and it's Usage"
What do you like best about Zoho Desk? The intuitive use of the Helpdesk option. Ease of use and the ability to move tickets quickly and assign agents. Setting up skill sets too is important especially for new starters.
EF
Euan F
11/03/22
"BEST TICKET SYSTEM EVER!"
What do you like best about Zoho Desk? All of it! - The system is fantastic value for money! What do you dislike about Zoho Desk?
CB
Carson B
11/03/22
"Simple & Easy to use."
What do you like best about Zoho Desk? The ability to embed widgets into our website gives the user a seamless experience through to the ticketing system & knowledge base. Our customers find this easy to use.
AU
Anonymous User
11/03/22
"A great Ticketing System"
What do you like best about Zoho Desk? It's the ease of use and the ability to make mine and other support staff within the business. What do you dislike about Zoho Desk?
RN
Rajeev N
11/03/22
"Managing Customer Concerns"
What do you like best about Zoho Desk? Can manage multiple customers through a single software solution. What do you dislike about Zoho Desk?
AU
Anonymous User
11/02/22
"Great for support teams"
What do you like best about Zoho Desk? Perfect for a quick start, very easy to use and customizable, it's suitable for any build. What do you dislike about Zoho Desk?
AU
Anonymous User
11/02/22
"Got setup in a few hours"
What do you like best about Zoho Desk? Availability of channels and easy API integrations with most tools we use in our company would be first. Second would be the ease of onboarding onto the platform for new agents.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].