9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1031-1040 out of 4147
AU
Anonymous User
11/15/22
"Simplifies incident management"
What do you like best about Zoho Desk? Able to assign the incidents to appropriate team members and manage the incidents to resolution, with historical events of each incident. The UI is more straightforward to use than many that I've tried.
AU
Anonymous User
11/15/22
"really good interface, include lot of nice feature"
What do you like best about Zoho Desk? I really like the ticket sorting and everything is clear, easy to understand and navigate. What do you dislike about Zoho Desk?
HG
Harrison G
11/15/22
"Incredible tool"
What do you like best about Zoho Desk? Zoho Desk is an amazing tool for my business and the representatives at zoho have been very helpful at getting us onboarded!
YZ
Yesmin Z
11/15/22
"really amazing working with Zoho , Good experience ."
What do you like best about Zoho Desk? Ticket sorting , based on the customer responses. What do you dislike about Zoho Desk?
MA
Matthew A
11/14/22
"Zoho Transition"
What do you like best about Zoho Desk? We find the time tracking of tickets beneficial for billing purposes. What do you dislike about Zoho Desk?
AU
Anonymous User
11/14/22
"Very easy to use and comes with excellent support"
What do you like best about Zoho Desk? Provides several tools to integrate Zoho Desk with far more than other competition. What do you dislike about Zoho Desk?
MA
Matthew A
11/14/22
"Zoho Transition"
What do you like best about Zoho Desk? We find the time tracking of tickets beneficial for billing purposes. What do you dislike about Zoho Desk?
AM
Ali M
11/14/22
"Zoho Desk top rated customer success software for a reason"
What do you like best about Zoho Desk? What I like most about the Zoho desk is its easy use. Overall UI of the platform is user-friendly, even for non-technical users, and it provides an easy setup for the users. Secondly, the support team was very cooperative in their help; we were able to set up customer support for our clients with in few days of exploration.
MK
Mrityunjay K
11/13/22
"Intiutive Setup"
What do you like best about Zoho Desk? The setup was intuitive and we could get going within one day. The options to add and track the tickets are good. What do you dislike about Zoho Desk?
CB
Claude B
11/13/22
"Great support desk platform"
What do you like best about Zoho Desk? I've been using ZohoDesk for a few months now and it's been a great experience. The support desk platform is easy to use and has a lot of features that are really helpful. The customer service is also great. They are always quick to respond to any questions I have and they are always willing to help. Overall, I would highly recommend ZohoDesk to anyone looking for a great support desk platform.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].