9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1021-1030 out of 4147
AU
Anonymous User
11/18/22
"Review For Zoho Desk"
What do you like best about Zoho Desk? There is a lot of automation possible within Zoho desk making it easy to reduce the work load on staff. What do you dislike about Zoho Desk?
MT
Mostyn T
11/17/22
"Zoho Desk added to Zoho Projects"
What do you like best about Zoho Desk? We love Zoho projects and their simplicity and accuracy. When trialing Zoho Desk it made things easy as all the data in our Projects was already in Zoho Desk.
HF
Humayun F
11/17/22
"The best Ticket handling platform that is a business essential tool"
What do you like best about Zoho Desk? The user-friendly android and IOS apps are one of the best features of Zoho Desk, which I like the most. Other features which I also admire are- It provides a simple widget code with a few clicks once you decide to integrate it with your website or application; you can easily track all of your tickets and agents from the dashboard interface; you can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.
TG
Thomas G
11/17/22
"We tried a lot Desk Solutions but Zoho was the best of all !"
What do you like best about Zoho Desk? I really like the Design and how organized the Desk is. My Agent told me , its the best he ever used to do Customer Support. Better than any Email Program
ZH
Zahed H
11/17/22
"Best ever simplified help desk system ."
What do you like best about Zoho Desk? When implemented the co ordination of the resolutions went perfectly , without the staff standing on my head . What do you dislike about Zoho Desk?
AU
Anonymous User
11/16/22
"Quick and Easy"
What do you like best about Zoho Desk? The features and layout, especially ease of navigation What do you dislike about Zoho Desk?
AU
Anonymous User
11/16/22
"Quick and Easy"
What do you like best about Zoho Desk? The features and layout, especially ease of navigation What do you dislike about Zoho Desk?
MN
Marko N
11/16/22
"Complete ticketing solution"
What do you like best about Zoho Desk? Everything is there, you have so many different options, a lot of automated stuff What do you dislike about Zoho Desk?
AP
Alex P
11/16/22
"AWESOME EXPERIENCE"
What do you like best about Zoho Desk? How easy and dynamic this system is since it allows me to connect most of the tools I need to handle my calls on a daily basis making the agents and customer experience seamless.
AU
Anonymous User
11/15/22
"Simplifies incident management"
What do you like best about Zoho Desk? Able to assign the incidents to appropriate team members and manage the incidents to resolution, with historical events of each incident. The UI is more straightforward to use than many that I've tried.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].