9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1021-1030 out of 4147
AU
Anonymous User
11/18/22
"Very straight forward"
What do you like best about Zoho Desk? It was easy to use, easy to track tickets What do you dislike about Zoho Desk?
ZH
Zahed H
11/17/22
"Best ever simplified help desk system ."
What do you like best about Zoho Desk? When implemented the co ordination of the resolutions went perfectly , without the staff standing on my head . What do you dislike about Zoho Desk?
TG
Thomas G
11/17/22
"We tried a lot Desk Solutions but Zoho was the best of all !"
What do you like best about Zoho Desk? I really like the Design and how organized the Desk is. My Agent told me , its the best he ever used to do Customer Support. Better than any Email Program
HF
Humayun F
11/17/22
"The best Ticket handling platform that is a business essential tool"
What do you like best about Zoho Desk? The user-friendly android and IOS apps are one of the best features of Zoho Desk, which I like the most. Other features which I also admire are- It provides a simple widget code with a few clicks once you decide to integrate it with your website or application; you can easily track all of your tickets and agents from the dashboard interface; you can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.
MT
Mostyn T
11/17/22
"Zoho Desk added to Zoho Projects"
What do you like best about Zoho Desk? We love Zoho projects and their simplicity and accuracy. When trialing Zoho Desk it made things easy as all the data in our Projects was already in Zoho Desk.
AP
Alex P
11/16/22
"AWESOME EXPERIENCE"
What do you like best about Zoho Desk? How easy and dynamic this system is since it allows me to connect most of the tools I need to handle my calls on a daily basis making the agents and customer experience seamless.
MN
Marko N
11/16/22
"Complete ticketing solution"
What do you like best about Zoho Desk? Everything is there, you have so many different options, a lot of automated stuff What do you dislike about Zoho Desk?
AU
Anonymous User
11/16/22
"Quick and Easy"
What do you like best about Zoho Desk? The features and layout, especially ease of navigation What do you dislike about Zoho Desk?
AU
Anonymous User
11/16/22
"Quick and Easy"
What do you like best about Zoho Desk? The features and layout, especially ease of navigation What do you dislike about Zoho Desk?
YZ
Yesmin Z
11/15/22
"really amazing working with Zoho , Good experience ."
What do you like best about Zoho Desk? Ticket sorting , based on the customer responses. What do you dislike about Zoho Desk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
