9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1011-1020 out of 4147
AU
Anonymous User
11/21/22
"Zohodesk, le meilleur logiciel de contact client."
What do you like best about Zoho Desk? Les multiples fonctionnalités tous concentré au même endroit. What do you dislike about Zoho Desk?
AU
Anonymous User
11/21/22
"Good so far"
What do you like best about Zoho Desk? Assigning Rules. Helps me team know who is responsible for what without having to work out of one email inbox. What do you dislike about Zoho Desk?
AU
Anonymous User
11/21/22
"Good so far"
What do you like best about Zoho Desk? Assigning Rules. Helps me team know who is responsible for what without having to work out of one email inbox. What do you dislike about Zoho Desk?
TT
Tamás T
11/19/22
"Transparent, easy-to-use support program"
What do you like best about Zoho Desk? In our experience, Zoho Desk is an excellent support tool for our support team to ensure that all tasks are transparent. Coordinates well with our customers from CRM.
AU
Anonymous User
11/18/22
"Very straight forward"
What do you like best about Zoho Desk? It was easy to use, easy to track tickets What do you dislike about Zoho Desk?
AU
Anonymous User
11/18/22
"Purely Amazing!"
What do you like best about Zoho Desk? It's made our life way easier and saved us tons of time, probably more than 70% What do you dislike about Zoho Desk?
FH
Friedrich H
11/18/22
"Zoho was the Solution to our organizing Problems"
What do you like best about Zoho Desk? The Desk and the Ticketing System was the best for me and my Company. The Agents was native really fast What do you dislike about Zoho Desk?
AU
Anonymous User
11/18/22
"Very straight forward"
What do you like best about Zoho Desk? It was easy to use, easy to track tickets What do you dislike about Zoho Desk?
AU
Anonymous User
11/18/22
"Review For Zoho Desk"
What do you like best about Zoho Desk? There is a lot of automation possible within Zoho desk making it easy to reduce the work load on staff. What do you dislike about Zoho Desk?
MH
Min Htarwara N
11/18/22
"Very helpful and now we're testing all features with extended trail"
What do you like best about Zoho Desk? SLA Module is very useful for us. Although our company is System Integrator type, we can handle our tickets very well. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].