9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1001-1010 out of 4147
AU
Anonymous User
11/24/22
"Overall impression is very good"
What do you like best about Zoho Desk? Modern, intuitive and straightforward user interface. Possibility to run Service Desk with the customer portal and knowledge base. API integration with external services.
AU
Anonymous User
11/22/22
"Support has been great"
What do you like best about Zoho Desk? I haven't used the service too long, but any questions or issues I have encountered have been promptly addressed. What do you dislike about Zoho Desk?
AU
Anonymous User
11/22/22
"Great Client Service Tool - Easy to access, easy to use"
What do you like best about Zoho Desk? We like how easy is to setup and configure. The user interface is so user instictive and friendly to use. The everywhere access that we as user have, makes it easy for our technical support duties.
AU
Anonymous User
11/22/22
"Awesome"
What do you like best about Zoho Desk? the function in zoho edesk and the support team really good to handle the issue that I face What do you dislike about Zoho Desk?
AU
Anonymous User
11/22/22
"so far so good"
What do you like best about Zoho Desk? good support that can be readily available for intricate setup questions What do you dislike about Zoho Desk?
JN
Jeremy N
11/22/22
"Lots of features in this product"
What do you like best about Zoho Desk? Found the software easy to use and simple to learn. There were lots of features and add-ins for the products we use. I highly recommend giving the product a try and see how it will work for your company.
AU
Anonymous User
11/22/22
"Perfect fit for Helpdesk! Extending trial."
What do you like best about Zoho Desk? The simplicity of the software fits our needs of a helpdesk. What do you dislike about Zoho Desk?
AU
Anonymous User
11/22/22
"Perfect fit for Helpdesk! Extending trial."
What do you like best about Zoho Desk? The simplicity of the software fits our needs of a helpdesk. What do you dislike about Zoho Desk?
FA
Faisal A
11/21/22
"Improve your customer experience"
What do you like best about Zoho Desk? Record your tickets and view it on a dashboard and analytics; improve your customer experience and build a good relationship with the customer
AU
Anonymous User
11/21/22
"Useful interface for customer service, just missing 1 integration for us"
What do you like best about Zoho Desk? Zoho has an easy to setup interface and simple to use agent view What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].