8.5
SpotScore
Zenoti Review: Is It The Right Spa and Salon Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2Zenoti offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Zenoti
Zenoti is a spa and salon management software used by teams in large enterprises, medium, and small businesses within the beauty and wellness industry. A 4.49/5 rating from 105 reviews indicates broad validation, suggesting it meets the needs of many users effectively.
Users appreciate Zenoti's accessible and responsive support team, which enhances the user experience significantly. The software also features a user-friendly interface that is easy to learn, supported by excellent live assistance. However, users report occasional glitches and bugs, which can disrupt the otherwise smooth operation.
Quick facts about Zenoti
What is Zenoti?
Zenoti is cloud-based management software for mid-size to enterprise beauty and wellness businesses — spas, salons, fitness studios, and med spas — managing appointments, payroll, client records, and inventory across multiple locations. Its centralized database and search tools simplify client management and reduce reliance on paper records or siloed systems. Known for responsive customer support; some users note that appointment rebooking workflows and certain advanced features require additional configuration.
Pricing
Zenoti offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Zenoti Software Demo
Zenoti was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Zenoti
- Team types
- Large Enterprises, Medium Business
Why teams choose Zenoti
Comprehensive features for large operations
Automated scheduling saves time
Strong customer management capabilities
Is Zenoti right for you?
What buyers should know before shortlisting Zenoti
Zenoti is a comprehensive salon management solution that offers a seamless user experience for businesses in the beauty and wellness industry. The standout feature of Zenoti is its exceptional customer support, with users consistently praising the prompt and helpful assistance provided by their support team.
This level of support instills confidence in users and ensures smooth operations. Additionally, Zenoti's ease of accessibility and user-friendly interface make it a valuable tool for tracking appointments, managing payroll, and handling various salon operations.
The robust search function and reliable database simplify client management tasks, enhancing overall efficiency. While some users have mentioned minor issues like appointment rebooking challenges and limited functionalities in certain markets, the majority of feedback underscores Zenoti's positive impact on streamlining salon operations.
With continuous updates and a commitment to user satisfaction, Zenoti stands out as a top choice for businesses seeking a versatile and reliable salon management solution.
Zenoti pros and cons
- Zenoti pros
Comprehensive features for large operations
Automated scheduling saves time
Strong customer management capabilities
- Zenoti cons
Complexity may overwhelm new users
Higher pricing may not suit smaller businesses
Ready to try it?
Get started with Zenoti
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Zenoti side-by-side with top Spa and Salon Management Software alternatives.
What is the pricing of Zenoti?
Zenoti uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Weighing your options?
Not sure if Zenoti fits your budget?
Zenoti reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 105 reviews, with strong overall satisfaction.
What buyers like
- Accessible and responsive support team available for assistance.
- User-friendly interface and easy to learn, with excellent live support.
- Reliable search function and reliable database for client information.
Common complaints
- Occasional glitches and bugs that need fixing.
- Some complexity in the interface, requiring time to understand fully.
- Limited customization options for advanced functionalities.
Are you using Zenoti?
What users are saying
AR
Anna Raja
01/16/26
Fantastic service
Fantastic service, in particular from Adam. He was really hands on in every step, always available, made ample time for me and my team. Went the extra ...
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EG
Emily Gamliel
01/12/26
Excellent experience transitioning from…
Excellent experience transitioning from my old EMR system to Zenoti with the help of Yashraj Agrawal and Manish Modani. They were incredibly helpful ...
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AH
Abby Harding
01/07/26
Great system and super helpful staff
Great system and super helpful staff. Particularly Ritesh, who has been amazing.
SP
Shaan Patel
01/06/26
Great customer service!
I have had a fantastic experience with Zenoti from start to finish - Kelly R was particularly helpful and accommodating when it came to particular ...
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TB
Tina Borg
12/29/25
The onboarding team was great
The onboarding team was great and patient with all the changes we ended up making. The Zenoti University training was more helpful after the teams ...
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DS
Darryl Sacke
12/25/25
Great Experience with Zenoti
Thank you to the Zenoti team for making the transition from our previous CRM system to Zenoti a seamless experience. The team was available at every ...
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What are the features of Zenoti?
Appointment scheduling is a vital feature of software that allows users to efficiently manage their appointments and schedule time slots for…
Zenoti security and data handling
Key compliance certifications and security features for IT and security teams evaluating Zenoti.
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Alternatives to Zenoti
Zenoti Support Options
Frequently Asked Questions About Zenoti
Common questions buyers ask before choosing Zenoti.
Zenoti is a Spa and Salon Management Software. Zenoti offers and many more functionalities.
Buyers commonly note the following limitations of Zenoti: Complexity may overwhelm new users; Higher pricing may not suit smaller businesses; Requires reliable internet for full functionality.
Some top alternatives to Zenoti includes Book4Time, Treatwell, Salon Ultimate, Shedul and LEENIRA.
Zenoti offers Quotation Based pricing model
The starting price is not disclosed by Zenoti. You can visit Zenoti pricing page to get the latest pricing.
Ready to try it?
Get started with Zenoti
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
