Zenoti Reviews in August 2026: User Ratings, Pros & Cons

Fantastic service

Fantastic service, in particular from Adam. He was really hands on in every step, always available, made ample time for me and my team. Went the extra mile to help with any queries I had and really helped me to understand the system fully. Made sure the app was just what i wanted and the system integrated smoothly into the clinic.

Excellent experience transitioning from…

Excellent experience transitioning from my old EMR system to Zenoti with the help of Yashraj Agrawal and Manish Modani. They were incredibly helpful and patient through the entire process.

Great system and super helpful staff

Great system and super helpful staff. Particularly Ritesh, who has been amazing.

Great customer service!

I have had a fantastic experience with Zenoti from start to finish - Kelly R was particularly helpful and accommodating when it came to particular aspects of my account. She went out of her way during the holiday period to action specific points for me, and I cannot thank her enough.

The onboarding team was great

The onboarding team was great and patient with all the changes we ended up making. The Zenoti University training was more helpful after the teams received the staging site to practice in.

Great Experience with Zenoti

Thank you to the Zenoti team for making the transition from our previous CRM system to Zenoti a seamless experience. The team was available at every step of the integration process and provided excellent support throughout.Whenever an issue arose, they were quick to find a solution. I would highly recommend both the team and Zenoti. Thank you for making the process simple and successful.

We’ve had an excellent experience with Zenoti!

We’ve had an excellent experience with Zenoti from start to finish. The onboarding process was well structured, clear and thoughtfully delivered, which made what could have been a complex transition feel smooth and manageable.The system itself is brilliant - the automations in particular have already saved us a huge amount of time and streamlined so many day-to-day processes. It’s made a real, tangible difference to how efficiently we operate.A special mention must go to Spandana, who has ...

Mayukha and her team,

I’ve had a really great experience with the onboarding and support team at Zenoti. From the very beginning, Mayukha has been incredibly helpful, knowledgeable, and responsive.She made the onboarding process feel smooth and manageable, explaining everything clearly and always taking the time to answer questions. The support has been consistent and reliable, and it’s made a big difference in how quickly and confidently I’ve been able to adapt to the system.I genuinely appreciate the level of ...

Reliable & time saving

We’ve been using Zenoti for our salons and it’s been consistently reliable, with very little downtime and smooth day‑to‑day operation. The platform makes it easy for our teams to collaborate across salons, with clear visibility of bookings, stylists and clients all in one place.The biggest benefit has been the time it saves – from online bookings to reporting, a lot of the admin we used to do manually is now automated. This lets our team focus more on clients. Overall, Zenoti has become a ...

Zenoti feels so much easier with the help of Bernice my Customer Support Specialist

Firstly, I would not have found Zenoti as useful as I do without the incredible help of our Customer Support Specialist Bernice. What I have appreciated about the process is that she has met me where I am (a clinic owner who also works within the business) and enabled me to create a software that really works for our business, in the way we want it to work for our clients and practitioners. Zenoti has so many different features that it can seem overwhelming and make your head spin, ...