9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 931-940 out of 1759
MC
Myles C
04/21/22
"Really helpful service, super efficient"
What do you like best about Zendesk Support Suite? Speed of service was excellent, Esther Garnica was the agent. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/21/22
"Customizable and Forces All Parties to Adhere to a Workflow"
What do you like best about Zendesk Support Suite? Zendesk integrates with many other apps and implements an easy-to-follow simple workflow. JIRA integration is important for us. I have not tried many competitors, but it was a huge step up from our previous systems.
JA
Jacqueline A
04/21/22
"Simple to keep track of requests"
What do you like best about Zendesk Support Suite? Being able to respond in email rather than having to log into a vendor portal. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/20/22
"Best Sales Marketing Tool"
What do you like best about Zendesk Support Suite? Best tool for analytical and reporting tool What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/20/22
"Support Software with support that actually exceeds expectations!"
What do you like best about Zendesk Support Suite? Every time I reach out to your team, I leave the conversation with my question answered, and several links to articles to help me out.
AU
Anonymous User
04/20/22
"Best support platform!"
What do you like best about Zendesk Support Suite? 1. Omnichannel - able to setup email, phone, chat, social media messaging 2. Dashboards - create dashboards to view team's performance
PR
Paola R
04/20/22
"Problem solved"
What do you like best about Zendesk Support Suite? She was very helpful and nice, connect me to a zoom and we share the screen, she saw the problem and told me what I need to do to check the tickets.
SC
Sarah C
04/20/22
"Fantastic"
What do you like best about Zendesk Support Suite? all of our company tools rolled into one What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/20/22
"Amazing tool to work on!"
What do you like best about Zendesk Support Suite? The application is so clean and subtle. There are not many tabs or any unnecessary stuff to distract you so you can just focus on what you need to do.
AU
Anonymous User
04/20/22
"Easy Solution"
What do you like best about Zendesk Support Suite? Reliability is very important. Easy to get it going What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].