9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 921-930 out of 1759
AU
Anonymous User
04/26/22
"Happy customer"
What do you like best about Zendesk Support Suite? We at ecoLinen, look out for the weekly reports emailed to us, partly regarding how many customers have visited our website versus the previous week. We also use the list of email requests left through Zendesk to make sure we've answered everyone, excellent options.
AU
Anonymous User
04/26/22
"Swift service"
What do you like best about Zendesk Support Suite? It's easy to navigate, user-friendly, intuitive, and you also have the option to select the live chat feature. What do you dislike about Zendesk Support Suite?
GH
Giselle H
04/25/22
"Supervisor, Global Casino Services"
What do you like best about Zendesk Support Suite? Zendesk is a life changer for my team. It helped us grow our customer service experience and really get to know our customers. It's great to have Zendesk support team on avalaible with Live chat incase I need assistance with any issue. Also the knowledge site helps when you need a quick review on some features that are new.
AU
Anonymous User
04/25/22
"One stop solution for ticketing and Knowledge base"
What do you like best about Zendesk Support Suite? The interface is easy and the support is awesome What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/25/22
"VERY DETAILED ASSISTANCE"
What do you like best about Zendesk Support Suite? The articles given were very helpful in getting my issues resolved. I even learned more functions while getting the help I needed.
JG
Julianne G
04/25/22
"Explore Query / Remove a Line"
What do you like best about Zendesk Support Suite? I was able to add screenshots to show Elaine what I was trying to explain. Elaine provided instructions and waited for me to try them out. When it did not work Elaine shared a video with the instructions to remove a line from a query.
AU
Anonymous User
04/25/22
"Zendesk Support Suite"
What do you like best about Zendesk Support Suite? I like the convenience of working, good support, cross-platform linkage, and integration on mobile phone applications.
AR
Almog R
04/24/22
"The best support system"
What do you like best about Zendesk Support Suite? It is very robust. Before Zendesk we use a chat system that wasn't relevant for our needs. With Zendesk we have the ability to contact customers via chat, email, Whatsapp, phone and even SMS.
DD
Daniel D
04/22/22
"Friendly and accurate"
What do you like best about Zendesk Support Suite? Agent could see my user account and give feedback from the inside issue what saves time for us to fully explain what is happenning and for taking actions over the issue.
RA
Rosanana A
04/21/22
"Swift, professional service"
What do you like best about Zendesk Support Suite? I am delighted that the service is now incredibly prompt, it's also very straightforward to find an answer to my question What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].