9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 941-950 out of 1759
AU
Anonymous User
04/20/22
"Zendesk Suite Review"
What do you like best about Zendesk Support Suite? This has been a game-changer for our company. We deal with consumers all day and this is a great way to keep up with everything. Being able to handle high volume and still be organized.
YE
Yvette E
04/20/22
"Helpful and manageable"
What do you like best about Zendesk Support Suite? The fact that we can request reviews from our clients through the ticketing system via email and chat. What do you dislike about Zendesk Support Suite?
CO
Cecilia O
04/20/22
"FANTASTIC SUPPORT"
What do you like best about Zendesk Support Suite? You've updated your chat so being directed to a live person is so easy when needed! Your CSRs are always super knowledgeable and patient with "laymen" like myself!
AU
Anonymous User
04/19/22
"Customer Service that feels human"
What do you like best about Zendesk Support Suite? Ease of use, personal Customer Service that doesn't feel like a robot, speed of resolution What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/19/22
"Excellent Support"
What do you like best about Zendesk Support Suite? Zendesk's support team is very prompt and helpful. Within a matter of hours, they have provided resolutions for all the questions / issues that I have raised.
AR
Alex R
04/19/22
"Zendesk is reliable and allows my team to succeed"
What do you like best about Zendesk Support Suite? The support is fantastic and very helpful What do you dislike about Zendesk Support Suite?
CC
Christian C
04/19/22
"Efficient Way of Servicing Customers"
What do you like best about Zendesk Support Suite? Everything is streamlined into one system with multiple capabilities. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/19/22
"Zendesk Support Suite - Highly recommend"
What do you like best about Zendesk Support Suite? Zendesk is easy to use and tailor to your organization. It can be simple out of the box, or highly customizable depending on your needs.
AU
Anonymous User
04/19/22
"Response time was quick and questions answered accurately."
What do you like best about Zendesk Support Suite? The opportunity to find an answer in real-time using the bot. What do you dislike about Zendesk Support Suite?
JS
Jennifer S
04/19/22
"Quick to respond and resolve"
What do you like best about Zendesk Support Suite? I really love the look and feel of the zendesk support suite, it makes engaging with our clients fast, we can choose to communicate via email, chat or calls all in one convient place.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].