9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 911-920 out of 1759
LD
Luis D
04/28/22
"Great service"
What do you like best about Zendesk Support Suite? I like that getting support is simple and easy. Either through the bot or a live rep. What do you dislike about Zendesk Support Suite?
JM
James M
04/28/22
"Excellent communication on next steps and personable connection"
What do you like best about Zendesk Support Suite? Just how efficient the connection and how the team was able to find a solution very quickly for me. What do you dislike about Zendesk Support Suite?
EC
Emilia C
04/28/22
"Great tool for customer service management"
What do you like best about Zendesk Support Suite? What I like the most about Zendesk is how easy to use the platform is. Agents don't need extensive onboarding to learn the platform as it is very intuitive. Message from customers can be attended in an organized manner.
AU
Anonymous User
04/28/22
"Best tool to setup Internal Support Process effectively."
What do you like best about Zendesk Support Suite? I like the Zendesk Explorer part most as you can make a Dashboard per your requirement for a different team in your organization to share the user-associated data through their queries. Moreover, I like the way I can schedule the report to send it to our stakeholders.
AU
Anonymous User
04/27/22
"Great Customer Service program"
What do you like best about Zendesk Support Suite? It is easy to use, tickets are organized and easy to retrieve, you can have a good overview, macro implementation is easy and quick
AU
Anonymous User
04/27/22
"Super easy setup, excellent customer support"
What do you like best about Zendesk Support Suite? Clearly, this company eats its own dog food. It was very easy to set up a website, integrate a paid theme, and integrate their chatbot and talk product. even the 3rd part developer I bought a custom web theme from was very prompt to respond to any questions I had and provided exemplary support.
PP
Phil P
04/27/22
"zendesk"
What do you like best about Zendesk Support Suite? Easy - all necessary features are available What do you dislike about Zendesk Support Suite?
BH
Brian H
04/27/22
"Very powerful, yet simple to get started"
What do you like best about Zendesk Support Suite? There are plenty of configuration options and each option is well documented (inline). Getting setup was simple and hasn't really required any support from Zendesk.
RH
Richard H
04/26/22
"Easy to navigate and very helpful!!!"
What do you like best about Zendesk Support Suite? Zendesk is user friendly and very hellful with our daily customer support! What do you dislike about Zendesk Support Suite?
EB
Elisabeth B
04/26/22
"Thorough ticket tracking"
What do you like best about Zendesk Support Suite? Zendesk is enough of an industry-leader that it's easy to find information about how to use it. The ticket tracking/management tools are fairly comprehensive. The functionality is very comparable to its competitors; all your normal ticketing needs are covered.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].