9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 901-910 out of 1759
CW
Chetan W
05/03/22
"Zendesk review"
What do you like best about Zendesk Support Suite? Tickiting system & Other ticket management features, Ease of access, Make easy to inetract with the lerner's What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/03/22
"I enjoy using the Zendesk Suite for marketing and CRM"
What do you like best about Zendesk Support Suite? The Zendesk suite is easy to learn and use. Setup was quick and integrations are useful too. What do you dislike about Zendesk Support Suite?
AR
Andres R
05/03/22
"Zendesk Sell and Analytics"
What do you like best about Zendesk Support Suite? Clifford, a customer service person responded to my query within 10 minutes. He reviews my case, and my account profile giving me a solution right for my needs and particular case. He also gave me supporting material to follow up on and waited for me to find out if the solution given was suited for what I was looking for.
LG
Lee G
05/03/22
"Best Support Ticket Software I've Used in over 30 Years"
What do you like best about Zendesk Support Suite? The over all look and feel, very easy to use UI. The ability to choose between different types of automation and be able to reply with pre defined emails. Also the integration with email platforms such as Outlook.
EL
Emanuele L
05/03/22
"Organize customers support"
What do you like best about Zendesk Support Suite? The Support Suite allows my support team to manage, organize and analyze all the clients' tickets. There are a lot of functionalities that help my little team to manage a huge amount of tickets.
AC
Anna C
05/02/22
"I trust the support industry leader"
What do you like best about Zendesk Support Suite? Improved usability compared to previous version of interface. Commonly used features became more accessible. What do you dislike about Zendesk Support Suite?
TM
Tasha M
05/02/22
"All-in-One Business Solution"
What do you like best about Zendesk Support Suite? Zendesk brings forth a comprehensive business solution for everything from the AnswerBot to Agent Workspaces and everything in between! the team is also fantastic to work with :)
HY
Hameeda Y
05/01/22
"Zendesk Support Suite Review"
What do you like best about Zendesk Support Suite? Zendesk Support Suite is a powerful and easy to use. It is great for multitasking. It is a popular software so if you ever get stuck somewhere you can google your problem and find the solution.
RC
Ritik C
05/01/22
"Awesome and User Friendly Tool for Customer Management Service"
What do you like best about Zendesk Support Suite? The best product in the market and recommend to everyone. Zendesk Support is great whenever you required support Zendesk support will be there. Great products by Zendesk.
AU
Anonymous User
04/29/22
"Fast and helpful support"
What do you like best about Zendesk Support Suite? The agent was quick at resolving my issue and provided some extra insights What do you dislike about Zendesk Support Suite?
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].