9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 891-900 out of 1759
NM
Nikita M
05/05/22
"Great customer service."
What do you like best about Zendesk Support Suite? They always respond quickly and try to help you. Sometimes if it spends some time, but in general everything is excellent. Also, the system is very easy to use.
RC
Rachel C
05/05/22
"DSN/TRIGGER ISSUES"
What do you like best about Zendesk Support Suite? I like that I was able to chat with a knowledgeable representative and not have to call in and be stuck on the phone to solve my issues. It was also very nice for him to be able to link a lot of help articles so I could forward that info. to the person who could assist me on our side (web developer, eCommerce, etc.). My agent in particular was very sweet and patient and continued to check to make sure all issues were covered and fixed even ...
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JN
Jarrard N
05/04/22
"Zendesk nd how good it is"
What do you like best about Zendesk Support Suite? I like that I can view chat interactions and also use reporting to view the number of tickets taken, how many were closed as well as CSAT per sub case type. This provides great insight.
MR
Maria R
05/04/22
"Efficient ticketing system"
What do you like best about Zendesk Support Suite? The Support and Chat sections are easy to use What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/04/22
"Hard to compare!"
What do you like best about Zendesk Support Suite? Expectation setting is always appreciated. Somehow, the automated bot that Zendesk always gives updated waiting times (as if this was a theme park) so I know when to come back.
AU
Anonymous User
05/04/22
"Technical Support Engineer"
What do you like best about Zendesk Support Suite? The customization of the options in triggering metrics into different itegration What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/04/22
"Great Support"
What do you like best about Zendesk Support Suite? Agent was able to help me resolve my issue in a quick and polite manner What do you dislike about Zendesk Support Suite?
SV
Sarah V
05/04/22
"Jeffrey was fantastic"
What do you like best about Zendesk Support Suite? Minimal wait time, clear instructions about how to solve my issue and friendly service. I have just dealt with Jeffrey and he was fantastic!!
AU
Anonymous User
05/04/22
"Zendesk Review! Love them!"
What do you like best about Zendesk Support Suite? It's an easy to use system and helpdesk site. Customer service is great, their help desk articles are also really nicely done. Answerbot is super cool!
AU
Anonymous User
05/04/22
"Zendesk has been wonderful for our small business needs"
What do you like best about Zendesk Support Suite? I really like the support if I have a question - the guide section has been instrumental for our needs. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].