9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 881-890 out of 1759
AU
Anonymous User
05/10/22
"Quick and Effective"
What do you like best about Zendesk Support Suite? How quickly a support agent was assigned to me on the chat What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/10/22
"Everything we need and much more!"
What do you like best about Zendesk Support Suite? Almost everything we think of can be achieved using Zendesk. There are so many things for us left to be explored, but it's very promising and can follow the growth of our team.
CB
Charles B
05/09/22
"Ease of managing tickets and configuring new inboxes."
What do you like best about Zendesk Support Suite? Zendesk as a customer service tool is complete, fully customizable, highly available, easy to use, manage and configure. It makes customer service easy and efficient. It has a prepared technical support team, which provides fast and effective service. Highly recommended for your company, having 1 to 1000000 customers, it will perfectly suit your business.
CM
Chetan M
05/09/22
"Good experience with Zendesk Support Suite"
What do you like best about Zendesk Support Suite? - Easy to use - Good support
AU
Anonymous User
05/09/22
"Zendesk is for all teams"
What do you like best about Zendesk Support Suite? I love that it allows you to integrate very well and efficiently the cross-departmental resources. It's easy to tag someone or be tagged and it does allow for a wide visibility on what has happened with a specific ticket, and this is available to everyone that has access to it.
DL
Diego L
05/08/22
"Impresive Applications."
What do you like best about Zendesk Support Suite? Helps for multitasking chat very fast, very secure, and complex. Has many features.
SH
Shaheen H
05/06/22
"Chat Support Helps A Ton"
What do you like best about Zendesk Support Suite? I like being able to chat and get someone quick. Customer Service is important to me when I am the customer and when I am the company. Most of the time I am trying to problem solve an issue and being able to get an answer quick is key in our business.
MB
Maria B
05/06/22
"Awesome for business"
What do you like best about Zendesk Support Suite? Zendesk is pretty intuitive and easy to manage. There are plenty of resources that come included even in the most basic plans that are pretty handy for customer support teams and more.
AU
Anonymous User
05/06/22
"Fantastic support!"
What do you like best about Zendesk Support Suite? I like the way I can organize my work as a support empoyee. This tool makes my day a lot easier. Their support is fast and helpful.
DM
Daniel M
05/06/22
"Very Responsive Support"
What do you like best about Zendesk Support Suite? The agent who responded was very communicative with me. They seemed to really know the system (which is surprisingly a rarity in this world) and cared about solving the problem.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].