9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 871-880 out of 1759
PR
Pamela R
05/18/22
"Quick Assistance for Immediate Business Impact"
What do you like best about Zendesk Support Suite? Chatbox help was perfect for getting to my exact problem and resolving it quickly and easily, as I needed to meet a deadline on a promised deliverable as the onsite Zendesk expert. You made it possible to come through and make my colleague happy.
AU
Anonymous User
05/18/22
"Review for Zendesk"
What do you like best about Zendesk Support Suite? I truly believe that Zendesk provides alot of value for its price. Zendesk has an amazing ticketing system and has other products that can user for support articles and analytics.
MB
Mary B
05/12/22
"Zendesk support is awesome!"
What do you like best about Zendesk Support Suite? My support agent was super helpful. He answered all of my questions in a timely and kind manner and even gave me an article that I hadn't found to help me find a solution to a problem my team and I were experiencing. I was able to bounce ideas off of him and we were able to reach viable and easy solutions for my team. This resulted in us saving us a lot of time and frustration. Absolutely will be using support again!
AU
Anonymous User
05/12/22
"Extremely Fast Service"
What do you like best about Zendesk Support Suite? My agent was extremely quick to respond. He apologized for a "delay" of 10 minutes. Any other customer service rep would have responded after a few days or hours.
AU
Anonymous User
05/12/22
"Great Platform for all things CX"
What do you like best about Zendesk Support Suite? The Suite is user friendly and there is support available should you need it to help with the set up and use of the platform.
AU
Anonymous User
05/12/22
"Zendesk for Startups is a Great Program"
What do you like best about Zendesk Support Suite? We've been in the Zendesk for Startups program for awhile which has been the perfect way to get our feet wet as we provide customer support for the first time. It's obvious that we are using a fraction of the possible features and I know we can DEFINITELY grow to thousands of customers with this program!!
CS
Chad S
05/11/22
"Awesome support"
What do you like best about Zendesk Support Suite? Able to pick up tickets and do a lot from inside the ticket system What do you dislike about Zendesk Support Suite?
JM
Jas M
05/11/22
"Zendesk is all you will ever need"
What do you like best about Zendesk Support Suite? I like that I can have all of my team's support channels in one place, Talk, Chat, and Tickets What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/11/22
"Perfect for omni-channel support"
What do you like best about Zendesk Support Suite? Easy to setup. Based on your needs you can configure it in multiple different ways. All support channels are in one place. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/10/22
"Great Software"
What do you like best about Zendesk Support Suite? Ease of use and customizable features! Also, support is great! What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].