9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 861-870 out of 1759
MA
Marina A
05/19/22
"Really great and responsive"
What do you like best about Zendesk Support Suite? It's really easy to track and use for communications with customers What do you dislike about Zendesk Support Suite?
MM
Minhaz M
05/19/22
"Supportive and well educated"
What do you like best about Zendesk Support Suite? The level of support offered is great. When an answer is not readily available, there are many articles in the help section to discover and I can contact our rep to chase up unanswered questions with developers in a timely manner.
AU
Anonymous User
05/19/22
"Everything In One Place"
What do you like best about Zendesk Support Suite? Zendesk Support Suite provides everything you could need for customer support, including ticket management, multiple support avenues (email, chat, messaging, phone), app integrations, admin tools, and metrics and reporting.
MA
Marina A
05/19/22
"Really great and responsive"
What do you like best about Zendesk Support Suite? It's really easy to track and use for communications with customers What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/18/22
"Industry Leader in Support Ticketing Software"
What do you like best about Zendesk Support Suite? Zendesk is extremely well-rounded. It works great for all levels of team or company size. If your Support needs are minimal, it is a great tool. If your Support needs are complicated, it is a fantastic tool. Zendesk works for everyone.
PR
Pamela R
05/18/22
"Quick Assistance for Immediate Business Impact"
What do you like best about Zendesk Support Suite? Chatbox help was perfect for getting to my exact problem and resolving it quickly and easily, as I needed to meet a deadline on a promised deliverable as the onsite Zendesk expert. You made it possible to come through and make my colleague happy.
AU
Anonymous User
05/18/22
"Review for Zendesk"
What do you like best about Zendesk Support Suite? I truly believe that Zendesk provides alot of value for its price. Zendesk has an amazing ticketing system and has other products that can user for support articles and analytics.
JB
Jessica B
05/18/22
"All was solved within 20 mins"
What do you like best about Zendesk Support Suite? After asking a bot to speak with an agent, there was no run-around. It was straight to the point of my issue. The wait time was less than expected - that's always a plus!
JB
Jessica B
05/18/22
"All was solved within 20 mins"
What do you like best about Zendesk Support Suite? After asking a bot to speak with an agent, there was no run-around. It was straight to the point of my issue. The wait time was less than expected - that's always a plus!
AU
Anonymous User
05/18/22
"Industry Leader in Support Ticketing Software"
What do you like best about Zendesk Support Suite? Zendesk is extremely well-rounded. It works great for all levels of team or company size. If your Support needs are minimal, it is a great tool. If your Support needs are complicated, it is a fantastic tool. Zendesk works for everyone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].