9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 851-860 out of 1759
AU
Anonymous User
05/23/22
"Great product that helps us help our customers"
What do you like best about Zendesk Support Suite? I like the ease of use of Zendesk. The layout is easy to pick up. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/20/22
"Friendly site"
What do you like best about Zendesk Support Suite? Voicemails can be read automatically, whenever someone drops a voicemail you have the option to hear and read it. What do you dislike about Zendesk Support Suite?
SA
Samantha Ann M
05/20/22
"Zendesk Rocks"
What do you like best about Zendesk Support Suite? Easy to use and navigate. Ease of the search feature to find tickets. Bringing on new agents is very simple and showing them how to use the software is a breeze.
JM
Joseph M
05/20/22
"Solved tickets with email app"
What do you like best about Zendesk Support Suite? Efficiency. At first, the system told me someone would get back to me within 1-2 days, only to see Jongun get back to me within 2 minutes!!
AU
Anonymous User
05/20/22
"Best support tool - Easy to use"
What do you like best about Zendesk Support Suite? Easy configurations, great analytics. Thanks to their online tranings and knowledge base, we implemented Zendesk in 3 weeks.
SA
Samantha Ann M
05/20/22
"Zendesk Rocks"
What do you like best about Zendesk Support Suite? Easy to use and navigate. Ease of the search feature to find tickets. Bringing on new agents is very simple and showing them how to use the software is a breeze.
JM
Joseph M
05/20/22
"Solved tickets with email app"
What do you like best about Zendesk Support Suite? Efficiency. At first, the system told me someone would get back to me within 1-2 days, only to see Jongun get back to me within 2 minutes!!
AU
Anonymous User
05/20/22
"Best support tool - Easy to use"
What do you like best about Zendesk Support Suite? Easy configurations, great analytics. Thanks to their online tranings and knowledge base, we implemented Zendesk in 3 weeks.
AU
Anonymous User
05/19/22
"Everything In One Place"
What do you like best about Zendesk Support Suite? Zendesk Support Suite provides everything you could need for customer support, including ticket management, multiple support avenues (email, chat, messaging, phone), app integrations, admin tools, and metrics and reporting.
MM
Minhaz M
05/19/22
"Supportive and well educated"
What do you like best about Zendesk Support Suite? The level of support offered is great. When an answer is not readily available, there are many articles in the help section to discover and I can contact our rep to chase up unanswered questions with developers in a timely manner.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].