9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 841-850 out of 1759
AU
Anonymous User
05/26/22
"Reliable and flexible enterprise ticketing system"
What do you like best about Zendesk Support Suite? When used properly, Zendesk is very effective in tracking work, reporting on data collection, and giving support staff what they needed to complete their work. Easy to automate, reliable API.
AU
Anonymous User
05/26/22
"Best Customer platform"
What do you like best about Zendesk Support Suite? relationship with clients is fast and very friendly What do you dislike about Zendesk Support Suite?
CS
Christine S
05/25/22
"Very helpful customer service"
What do you like best about Zendesk Support Suite? Was able to submit a question via chat, and Zendesk agent quickly sent a zoom link to help me in depth with my question. She also was very helpful in explaining all of the details related to my questions.
SD
Sigmund D
05/25/22
"A versatile suite to suit customers across all modern platforms"
What do you like best about Zendesk Support Suite? The capability to connect multiple APIs across different channels and enable your agents to maximize support What do you dislike about Zendesk Support Suite?
BB
Brandon B
05/24/22
"Great Support Experience!"
What do you like best about Zendesk Support Suite? The support team is extremely responsive! They responded in the chat box within a couple of minutes and set up a zoom call with me to answer my questions in further depth.
DD
Devon D
05/24/22
"Needed Assistance Setting Up a User"
What do you like best about Zendesk Support Suite? The turnaround time for a resolution. Once they got my question, the answer came in a few minutes. What do you dislike about Zendesk Support Suite?
AB
Aleksandra B
05/24/22
"Help with Zendesk Spam"
What do you like best about Zendesk Support Suite? We applied our problem about spam emails to Zendesk Support chat. The operator Celyne answered after 4 minutes. She requested additional information about our issue and said that the ticket will be pending until we provide full info. We sent the requested information and immediately got the solution to our problem.
VD
Vitor Diogo P
05/24/22
"Review of Zendesk Support Suite - From a multi product user of the Zendesk portfolio"
What do you like best about Zendesk Support Suite? The support provided has always been on point and fairly quick. They usually offer more than one solution when possible, and whenever the outcome is the desired one, they informed that the request will be passed on to the best element for future consideration. They have launched a new Zendesk Training platform that I'm looking forward to testing, but from what I've seen so far, it's very complete.
JB
Ja'Shanae B
05/23/22
"Emails Not Received"
What do you like best about Zendesk Support Suite? I liked how the help desk agent responded promptly, detected the issue and found a resolution. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/23/22
"The best all-in-one ticketing Support software available"
What do you like best about Zendesk Support Suite? I've used Zendesk for 5+ years as an agent, admin, and manager and have never had a significant complaint. The UI is easy to onboard new agents to, the workflows are easy to build and manage, and Zendesk truly is a one-stop-shop that can integrate with any support channel you need - email support, phone support, SMS, live chat, FAQ pages, and can integrate with social media or custom integrations. Also has a robust app store for any other ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].