9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 831-840 out of 1759
IS
Iadranska S
05/30/22
"Zendesk, the must-have tool for customer support"
What do you like best about Zendesk Support Suite? The most helpful about Zendesk Support Suite is its intuitive interface, it is simple, easy to see and use, and easy to configure. The best tools that Zendesk Support Suite offers are Triggers and Automations, which can be configured to make sure you never leave a ticket unattended. Also, the personalizable metrics will help you analyze performance and make improvements.
AU
Anonymous User
05/28/22
"Not just another support desk software"
What do you like best about Zendesk Support Suite? How easy it is to set up and the number integrations available. I also like the views feature and it has helped me become way more efficient and be able to better organize my backlog.
TS
Tim S
05/27/22
"Zendesk: An excellent platform for providing support"
What do you like best about Zendesk Support Suite? The UI of the support suite is top tier. Really enjoy how sleek it looks. What do you dislike about Zendesk Support Suite?
NP
Nikki P
05/27/22
"Easy to use platform"
What do you like best about Zendesk Support Suite? Zendesk is so easy to use, super easy to set up and get going and organise your support teams' incoming traffic from your client base! I've used a number of support desk management tools and this by far is a cut above the rest!
AU
Anonymous User
05/27/22
"Great Software - Tons of customization for your Organization"
What do you like best about Zendesk Support Suite? The fact I can customize per user/ per role and various other items and works extremely well for our organization. We have zendesk linked to Sales Force and Dialplad.
HA
Huma A
05/26/22
"Quick and helpful chat agents"
What do you like best about Zendesk Support Suite? Chat function was easy, quick and on point What do you dislike about Zendesk Support Suite?
DH
Daniel H
05/26/22
"Zendesk is without a doubt the best tool to take customer conversations to the next level."
What do you like best about Zendesk Support Suite? It is powerful, flexible and allows you to connect via API to send the data you need. Don't hesitate to hire Zendesk if you want to take your customer experience to another level.
KN
Katie N
05/26/22
"Excellent Service"
What do you like best about Zendesk Support Suite? I love the widget that can be added to any website. Makes it easy to deploy. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/26/22
"All helpdesk channels at one place"
What do you like best about Zendesk Support Suite? Great way to manage your company's support channels in a single place What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/26/22
"product knowledge"
What do you like best about Zendesk Support Suite? I like the self-help options, but having a tech help answer my questions at my convenience worked better for me. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].