9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 821-830 out of 1759
UK
Umair K
06/02/22
"very frendly"
What do you like best about Zendesk Support Suite? user interface and zendesk full fill our requirement What do you dislike about Zendesk Support Suite?
RC
Ross C
06/02/22
"Definitely recommend!"
What do you like best about Zendesk Support Suite? Zendesk offers the ability to completely redesign the Help Center from the ground up, using their build-in code editor. It makes you feel like you are in control of your own Support System.
GS
Gabriel S
06/02/22
"Excellent Support Platform"
What do you like best about Zendesk Support Suite? I love the ability to customize each aspect of our ticketing and the support portal. Zendesk has allowed our team to not only stay on top of all support issues that arise but to work more cohesively as a team
AU
Anonymous User
06/01/22
"Adding a CC field on Macros"
What do you like best about Zendesk Support Suite? Aside from a very versatile support tool, Zendesk provides superb technical support for its customers. It has a vast integration with Jira, Slack, and many many others!
AU
Anonymous User
06/01/22
"Fast response and quick resolution"
What do you like best about Zendesk Support Suite? Agents are responsive and very helpful. They are knowledgeable with their product and the customer's needs and queries.
DH
DJ H
06/01/22
"Good CRM for multiple channels."
What do you like best about Zendesk Support Suite? Ease of implementation. Multiple channel setup. What do you dislike about Zendesk Support Suite?
IK
Imran K
05/31/22
"One of the best Customer support tool"
What do you like best about Zendesk Support Suite? ZendeskSupport Suite has many features. Though we have used many customer support tool but the way zendesk is increasing its feature and the way its is thinking about the company and the customer is hway ahead
AU
Anonymous User
05/31/22
"Amazing assistance and great documentation!"
What do you like best about Zendesk Support Suite? Zendesk Support is a great tool with so many functions that allows you to tailor your support tool to exactly your needs. Beyond that, you can build incredible reporting that is generated in a few easy steps!
NA
Nazim A
05/31/22
"Changing Admin after Death"
What do you like best about Zendesk Support Suite? We had to contact Zendesk Support following the death of our current Admin and Director. We raised a ticket online and were able to deal with Tony Yoo from the Support Team, who was very efficient, and managed to change the account setting for us.
AU
Anonymous User
05/31/22
"Great help desk platform for our organization!"
What do you like best about Zendesk Support Suite? Zendesk has great built-in tools and functionalities that allow mid-sized companies to offer an impressive support platform. I love the automation, macros and triggers to remove repetitive work. I love using the Explore functionality to create dashboards over real-time data.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].