9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 811-820 out of 1759
AU
Anonymous User
06/07/22
"Very knowledgeable support team"
What do you like best about Zendesk Support Suite? We really like the customisations that are possible with the suite. The triggers are one of my favourite pieces within the Suite. The amount of integrations and plugins is also one of the key features we use
JH
Joy H
06/07/22
"Zendesk Support for Goodlife Clothing"
What do you like best about Zendesk Support Suite? Zendesk offers assistance with help via chat and it is is really quick and thorough, I use Google Chrome. What do you dislike about Zendesk Support Suite?
JH
Justin H
06/07/22
"Easy To Integrate, Use, and Deliver"
What do you like best about Zendesk Support Suite? I've used a handful of other support tools and none stack up to Zendesk when it comes to value. Sure, there are a few that offer more bells and whistles, but none that can offer this level of integration at such a low license cost. I recently had our CS team switch to Zendesk because it offered a reduction to a single screen by consolidating email, chat, phone, sms, messenger, and direct integration to our ERP. We also pulled off the ...
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DB
Diane B
06/06/22
"SPAM ISSUE RESOLVED"
What do you like best about Zendesk Support Suite? THE FAST RESPONSE TO MY ISSUE. EASY MESSAGING THROUGH THE APP. THEY EMAILED ME A CONFIRMATION AND THEN A CONFIRMATION AGAIN WHEN IT WAS COMPLETE. VERY EFFICIENT
KM
Kenneth M
06/06/22
"Zendesk support suite for PJ Lhuillier"
What do you like best about Zendesk Support Suite? A myriad of integrations is available in the marketplace and the option to develop custom integrations. It is very customizable to fit the business demands. However, I have not tried other competitors aside from previous in-house developments.
AU
Anonymous User
06/06/22
"Quick service, valuable details always provided"
What do you like best about Zendesk Support Suite? I appreciate being able to access a full library of documentation for independent learning, as well as getting quick help from a live technical agent.
AU
Anonymous User
06/06/22
"Great Support Management Capability"
What do you like best about Zendesk Support Suite? The thing I like best about Zendesk is the various integrations it has with other software. This makes ticket management and customer support activities much easier when working remotely across many different teams.
AU
Anonymous User
06/04/22
"Fast and efficient!"
What do you like best about Zendesk Support Suite? The agent was fast and managed to assist me and knew exactly what the issue was! What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/03/22
"Great Speedy Support"
What do you like best about Zendesk Support Suite? Extremely fast support times and very knowledgeable What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/03/22
"Love ZD, and have used it for years."
What do you like best about Zendesk Support Suite? ZD is easy and flexible. It makes adjusting processes or tracking data very simple. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].