9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 801-810 out of 1759
AU
Anonymous User
06/10/22
"It's reliable, it works, and we've used it for 5+ years."
What do you like best about Zendesk Support Suite? Ability to organize tickets in a meaningful way. Ability to analyze the performance of our support agents. What do you dislike about Zendesk Support Suite?
KN
Kent N
06/09/22
"Great omni-channel platform to help deliver excellent Customer Service"
What do you like best about Zendesk Support Suite? Omni-channel support, ease of use, Reporting features and flexibility as well as the integration with other tools like shopify, tymeshift.
KR
Kelly R
06/09/22
"Zendesk Review"
What do you like best about Zendesk Support Suite? Usually, a response is very quick and the team is helpful and knowledgable. So far there has only been one issue that has not been solved.
AU
Anonymous User
06/09/22
"I'm all in for Zendesk's Support solutions!"
What do you like best about Zendesk Support Suite? I appreciate how much control I have over our account settings. I find the settings very easy to use and adjust, and user-friendly for someone who is not a developer. I rarely need to recruit help on our development team to make changes to our system, etc. I also appreciate how helpful Zendesk's support team is when I need it - I never have to wait more than a few minutes for a chat reply.
AU
Anonymous User
06/09/22
"They have been so excellent is resolving every problem, large or small"
What do you like best about Zendesk Support Suite? I love and easy everything is and if I can't figure something out, their support team is amazing. What do you dislike about Zendesk Support Suite?
MG
Matthew G
06/08/22
"All in All, A Great Product!"
What do you like best about Zendesk Support Suite? We've been using Zendesk Support now for years and I'm sure we aren't even scratching the surface of its capabilities but we're a small business so it's doing exactly what we need it to do. The flexibility around creating a support centre for our clients to get self-help articles is amazing. We've been able to build a help centre based on the Copenhagen theme but add things how we want to use CSS. Their support is quite responsive also ...
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SJ
Sam J
06/08/22
"Unpaid Bill and Admin account"
What do you like best about Zendesk Support Suite? I needed to pay the unpaid bill and find the admin account. I used the live chat section and the system directed me to the live assistant. She was very helpful and fast.
JG
Jessica-Rose G
06/08/22
"Zendesk is TOP TIER and always the right choice!"
What do you like best about Zendesk Support Suite? I love the team at Zendesk- they are always willing to help! User experience on the back end is the best I have seen. Shopify integration is seamless as well as knowledge capture!
AU
Anonymous User
06/07/22
"Great experience, he truly took the time to investigate the issue and provide solutions."
What do you like best about Zendesk Support Suite? The live chat feature was the most helpful. Being able to send a screenshot or give access to my account for assumption was very helpful and took the work away from me as an agent.
AU
Anonymous User
06/07/22
"Fast resolution and great support!"
What do you like best about Zendesk Support Suite? I entered a support ticket and had a first response within minutes! I love great support! Zendesk is also easy to use and their help and training files are well written and easy to understand. We recently purchased dedicated support for reviewing our account and making changes to improve how we use it and we learned so much! Everything was great!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].