9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 791-800 out of 1759
VB
Vinay B
06/15/22
"Zendesk review by excutive"
What do you like best about Zendesk Support Suite? Zendesk is the best support tool and most likely very user friendly and with the capicty to handle different tips of issues highlights
KN
Karl N
06/15/22
"Quicker than expected response. Friendly rep"
What do you like best about Zendesk Support Suite? I liked how they got back to me via emai What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/14/22
"Patient & Thorough"
What do you like best about Zendesk Support Suite? I like that the reps are dedicated to finding solutions and do not give up when initial solutions fail. What do you dislike about Zendesk Support Suite?
AS
Aditya S
06/14/22
"Awesome ,user friendly application"
What do you like best about Zendesk Support Suite? A quick and user friendly application. Resolves issues What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/13/22
"It's the bee's knees"
What do you like best about Zendesk Support Suite? I can't say enough about how valuable it is to treat each interaction as a unique object that can be shared with team members without the need to create copies or duplicates of the information.
AU
Anonymous User
06/11/22
"Support Suite lets us effectively manage all of our incoming requests"
What do you like best about Zendesk Support Suite? The ability to bulk edit tickets, link issues related to a specific problem like an outage to problem tickets to resolve, and to sort out the different issues customers support are very useful.
MI
Mohammad Inthekhab H
06/10/22
"Easy and simple UI, customisation helps you learn things around it."
What do you like best about Zendesk Support Suite? Ticket creation and progess status with with not hard UI to be confused. What do you dislike about Zendesk Support Suite?
NM
Nitin M
06/10/22
"Zendesk helped to reply to merchants"
What do you like best about Zendesk Support Suite? Writing emails in Zendesk makes it easy because it gives you good options to edit the mail as it shows your mistakes and small errors which helps us to get more knowledge about our writing
AS
Arkadiusz S
06/10/22
"The best omnichannel solution!"
What do you like best about Zendesk Support Suite? Very elastic/scalable solution! Lots of integrations and apps on the marketplace and possibilities to build bespoke integrations.
AU
Anonymous User
06/10/22
"ZenDesk is the perfect HelpDesk"
What do you like best about Zendesk Support Suite? The software is easily customizable to my needs. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].