9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 721-730 out of 1759
OG
Oguzhan G
06/29/22
"offers an excellent experience"
What do you like best about Zendesk Support Suite? Easy and fast integration Easy setup
TS
Ted S
06/29/22
"Great support even though I'm stupid"
What do you like best about Zendesk Support Suite? Fixed my problem and didn't complain about me not noticing to use something pretty obvious What do you dislike about Zendesk Support Suite?
MG
Matt G
06/29/22
"Great customer service portal with good integrations into multiple platforms"
What do you like best about Zendesk Support Suite? I like how it allows me to deal with customer service issues that both arise through email and through facebook messages. It also seems to tie into our instagram so that is also very helpful. For a short period of time we used the chat and phone features, they were great too. They just didn't work with our resources.
AU
Anonymous User
06/29/22
"Fantastic product! A++"
What do you like best about Zendesk Support Suite? The best feature might be how easy Sell was to learn and use and get proficient with. Its simple to navigate and no problem to keep track of records/clients.
AU
Anonymous User
06/29/22
"The Full Package and the Last Stop in Customer Service"
What do you like best about Zendesk Support Suite? Before Zendesk, customer service was all over the place. Since migrating to Zendesk, our response time and quality have improved significantly. The support they offer is amazing also! Can solve any problem within the hour.
AU
Anonymous User
06/29/22
"Used this in one of my previous job, great interface. Very neat and tidy."
What do you like best about Zendesk Support Suite? Like I mentioned before, the interface is brilliant. What do you dislike about Zendesk Support Suite?
PC
Pierre C
06/29/22
"Zendesk makes tech. support fun!"
What do you like best about Zendesk Support Suite? Clean, simple interface to manage all customer support, and share tickets with colleagues. Extensive search of past tickets, excellent for training new hires.
MW
Mimi W
06/29/22
"Best of breed support system"
What do you like best about Zendesk Support Suite? Deep configuration options. From automations to triggers, you'll be able to fine-tune your system to suit your needs. This is actually the only system that I've used that I would recommend to someone else. I've tried Freshdesk, Desk.com, Gorgias, etc. Zendesk has the most platform integrations and customization.
RS
Revital S
06/29/22
"My Zendesk Experience"
What do you like best about Zendesk Support Suite? The views, the SLA adjustments, the triggers & automation, the macros I can create to have faster responses which can also be helpful when I cannot remember the perfect phrase to use for a specific topic.
AU
Anonymous User
06/29/22
"I like it here....support is nice :)"
What do you like best about Zendesk Support Suite? The staff is kind and thorough. I appreciate the fast help.The easy to comprehend layout of the suite is also appreciated What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].