9.2
SpotScore
Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 731-740 out of 1759
TS
Ted S
06/29/22
"Great support even though I'm stupid"
What do you like best about Zendesk Support Suite? Fixed my problem and didn't complain about me not noticing to use something pretty obvious What do you dislike about Zendesk Support Suite?
SH
Sophie H
06/28/22
"Quick, friendly, concise resolution!"
What do you like best about Zendesk Support Suite? Easy to contact, reasonably quick response time, and provided a single response that fully resolved my issue by linking me to an existing article/thread I was unable to find on my own from not using the right keywords. Very friendly and helpful.
AU
Anonymous User
06/28/22
"The really way to handle emails"
What do you like best about Zendesk Support Suite? Putting emails in pending to follow up at a later date if there is no reply. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/28/22
"Amazing experience"
What do you like best about Zendesk Support Suite? They allwre good and teid best to make sure things gets sorted What do you dislike about Zendesk Support Suite?
ZS
Zaid S
06/28/22
"Best Ticketing Tool"
What do you like best about Zendesk Support Suite? Best Ticketing tool I've ever seen in my whole IT career, like animation, proper Track list. What do you dislike about Zendesk Support Suite?
AP
Anton P
06/28/22
"the best support suite for technology providers"
What do you like best about Zendesk Support Suite? We moved to Zendesk a few years ago from another system, after trying a few of the alternatives, and do not regret that move. There is a long list of available features for ticket and user management, as well as comprehensive automation options, and available integrations.
AU
Anonymous User
06/28/22
"Director of Success"
What do you like best about Zendesk Support Suite? Easy to use and great support from their team. Great pricing for SME's and always innovating their products What do you dislike about Zendesk Support Suite?
AB
Ahren B
06/28/22
"Natural to use but powerful"
What do you like best about Zendesk Support Suite? The natural feel of the end-user experience is what has drawn me to ZenDesk in the first place. Email replies that feel like a normal email chain are amazing.
MS
Michelle S
06/27/22
"I love the functionality of Zendesk"
What do you like best about Zendesk Support Suite? Overall, I love the functionality of Zendesk. However, there are some changes made with the last update that I've not too happy about.
AU
Anonymous User
06/27/22
"They got back to me quickly and with great detail on how to fix my login issue"
What do you like best about Zendesk Support Suite? The chat support. I had it up while I was completing other tasks. This was perfect for what I was needing because I had to jump on a staff meeting and was unable to talk on the phone so having the option for chat support was fantastic!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].