9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 731-740 out of 1759
AU
Anonymous User
06/29/22
"Issue Zendesk Availability Resolved"
What do you like best about Zendesk Support Suite? Quick reaction of the Zendesk chat. The bot immediately forwarded to a support agent that reacted on very short notice
SH
Sophie H
06/28/22
"Quick, friendly, concise resolution!"
What do you like best about Zendesk Support Suite? Easy to contact, reasonably quick response time, and provided a single response that fully resolved my issue by linking me to an existing article/thread I was unable to find on my own from not using the right keywords. Very friendly and helpful.
AU
Anonymous User
06/28/22
"Director of Success"
What do you like best about Zendesk Support Suite? Easy to use and great support from their team. Great pricing for SME's and always innovating their products What do you dislike about Zendesk Support Suite?
AP
Anton P
06/28/22
"the best support suite for technology providers"
What do you like best about Zendesk Support Suite? We moved to Zendesk a few years ago from another system, after trying a few of the alternatives, and do not regret that move. There is a long list of available features for ticket and user management, as well as comprehensive automation options, and available integrations.
ZS
Zaid S
06/28/22
"Best Ticketing Tool"
What do you like best about Zendesk Support Suite? Best Ticketing tool I've ever seen in my whole IT career, like animation, proper Track list. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/28/22
"Amazing experience"
What do you like best about Zendesk Support Suite? They allwre good and teid best to make sure things gets sorted What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/28/22
"The really way to handle emails"
What do you like best about Zendesk Support Suite? Putting emails in pending to follow up at a later date if there is no reply. What do you dislike about Zendesk Support Suite?
AB
Ahren B
06/28/22
"Natural to use but powerful"
What do you like best about Zendesk Support Suite? The natural feel of the end-user experience is what has drawn me to ZenDesk in the first place. Email replies that feel like a normal email chain are amazing.
SP
Samir P
06/27/22
"User-friendly Zendesk Support"
What do you like best about Zendesk Support Suite? Sharing more insights of solutions while getting solutions. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/27/22
"Zendesk - Customer Experience, Customized!"
What do you like best about Zendesk Support Suite? I use Zendesk Support daily and I like how I can customize the features. It lets me automate my work and inbound ticket volume, which reduces errors. I like how I can also get detailed reporting on interactions with customers and agents. Keeping your inbound concerns sorted can be difficult, but through the use of Groups and specialized Views, Zendesk makes it easy. I can assign my teams to specific groups, and hide any irrelevant tickets. ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].