9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 711-720 out of 1759
KL
Kyler L
07/01/22
"This product is so incredibly customizeable!"
What do you like best about Zendesk Support Suite? There are so many configuration options it's great. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/30/22
"Powerful tool with things to improve"
What do you like best about Zendesk Support Suite? I really like the flexibility it offers to do whatever you can imagine. The interface is easy to agents. The API is really powerful and helps a lot to go beyond with the tool.
MF
Michael F
06/30/22
"Best Platform for Customer Communication"
What do you like best about Zendesk Support Suite? I like how quick responses come in. I also like that I can text with my customers, they can send in pics to help troubleshoot issues. I also like the iOs Apps so I can quickly and easily access on the go.
AU
Anonymous User
06/30/22
"Outstanding service for both internal and external customer support ticket management"
What do you like best about Zendesk Support Suite? Zendesk has comprehensive product documentation and tutorials to get started. Zendesk product support team is fast and thorough in their responses to requests. The price we pay for the services provided by Zendesk is outstanding!
AU
Anonymous User
06/30/22
"The ticketing system that stays out of the way so you can do your work"
What do you like best about Zendesk Support Suite? I like how it can be used by technical or non-technical users alike, and everyone seems to just 'get it' pretty easily What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/30/22
"Easy to use."
What do you like best about Zendesk Support Suite? The interface is great. It's not cluttered. If the sidebars get in the way, they can be minimized. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/30/22
"Zendesk is great"
What do you like best about Zendesk Support Suite? Their customer service is very good. Their platforms are intuitive and easy to learn. They have articles out there for pretty much everything you need.
GK
Grant K
06/30/22
"Its been such an integral part in how we provide support to our employees"
What do you like best about Zendesk Support Suite? Ease of use, ability to use app/browser/email response & keep everyone in the loop. What do you dislike about Zendesk Support Suite?
KW
Kaelin W
06/30/22
"Great software to use for managing and communicating on projects and support requests from customers"
What do you like best about Zendesk Support Suite? Extremely easy-to-use platform, very organized, love the macros function What do you dislike about Zendesk Support Suite?
KW
Ken W
06/30/22
"A tried and true product with an unbeatable customer success and support team."
What do you like best about Zendesk Support Suite? I love the easy-to-use and customizable interface, which rarely if ever requires engineering know-how. I love their reporting suite (Explore). Its versatility and ease of use is second to none. Zendesk puts its competitors to shame (I'm looking at you, Salesforce :)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].