9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 701-710 out of 1759
MK
Manasi K
07/05/22
"Zendesk Gift Card"
What do you like best about Zendesk Support Suite? Zendesk products like Support, Guide, Explore etc. What do you dislike about Zendesk Support Suite?
CE
Carlos E
07/05/22
"Great product."
What do you like best about Zendesk Support Suite? It's fast and reliable, I do feel it has more resourceful support agents and make thing flow faster. Love the facility that it takes to ask for a request. Great product.
SA
Stav A
07/05/22
"Highly customizable, easy to use"
What do you like best about Zendesk Support Suite? Stable, comfortable. Easy to use and get around with lots of insights. What do you dislike about Zendesk Support Suite?
BP
Benedict P
07/05/22
"Superb Zendesk"
What do you like best about Zendesk Support Suite? We are now getting real time engagements with our customers. Also, setting up is easy. If you get on a hurddle, zendesk support team is there to help.
AU
Anonymous User
07/05/22
"Zendesk is an all in one solution"
What do you like best about Zendesk Support Suite? Zendesk is a powerful all-in-one solution. What do you dislike about Zendesk Support Suite?
BC
Brenda C
07/04/22
"With zendesk support suite we offer quality customer service"
What do you like best about Zendesk Support Suite? It allows the creation of automatic responses to the most common requests from our customers, allowing us to serve more customers in less time. The chat allows the sending of attachments and screenshots, in order to more efficiently help customers and solve problems. The software also has a call guide, which allows us agents to respond quickly and timely to particular customer requests.
HB
Harish B
07/04/22
"A very good place with lovely environment"
What do you like best about Zendesk Support Suite? A very good learning. Super Support
KM
Ken M
07/02/22
"Zendesk support team helps me solve problems"
What do you like best about Zendesk Support Suite? Having a quick chat client is useful to start the process to solve a case. I also appreciate the quick response times. Tickets are solved quickly for my issues.
JR
Jordan R
07/01/22
"Zendesk does CX well"
What do you like best about Zendesk Support Suite? The tools work great, the reporting dashboards are easy to navigate & customize to meet our needs. Ease of integration for new tools, too, such as our new Zendesk Talk line, was nearly effortless.
AU
Anonymous User
07/01/22
"Customer Support at Skillshare"
What do you like best about Zendesk Support Suite? Zendesk is a staple amongst the customer-centric platforms. They're a beacon of what support teams look for and provide top notch support for questions any and every team may have!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].